Crystal Gaucin
Phoenix,Arizona
Summary
Dynamic sales professional with a proven track record at Phoenix Sales & Marketing , excelling in customer relationship building and complaint handling. Recognized for enhancing customer satisfaction and loyalty through exceptional service and effective communication. Skilled in time management and client engagement, consistently achieving sales goals and fostering a supportive team environment.
Overview
7
7
years of professional experience
Work History
Salesperson
Titan Auto Group
04.2025 - 07.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
Phoenix Sales & Marketing
08.2021 - 02.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Outreach Executive
Oak Street Health
01.2024 - 07.2024
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
Leasing Consultant
AJ Employment
10.2018 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Customer Service Representative
AZ Quadel
10.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
Summit High
Phoenix, AZ01-2001
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Time management
- Client engagement
- Active listening
- Complaint handling
Languages
Spanish
Timeline
Salesperson
Titan Auto Group
04.2025 - 07.2025
Outreach Executive
Oak Street Health
01.2024 - 07.2024
Sales Associate
Phoenix Sales & Marketing
08.2021 - 02.2025
Leasing Consultant
AJ Employment
10.2018 - 03.2023
Customer Service Representative
AZ Quadel
10.2018 - 03.2021
High School Diploma -
Summit High
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