Crystal Giguere
Sebastian,FL
Summary
Proven leader and Certified Peer Support Specialist from Care New England, adept in task delegation and complaint handling. Enhanced dining and mental health outcomes by fostering team collaboration and client trust, boosting service efficiency and client wellness. Excels in maintaining high cleanliness standards and developing personalized care plans, demonstrating both hard and soft skills.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
Champs Diner
07.2016 - 09.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Certified Peer Support Specialist
Care New England
04.2016 - 07.2019
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
Education
Associate In General Studies - General Studies
06.2015
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
Timeline
Waitress Supervisor - Champs Diner
07.2016 - 09.2020
Certified Peer Support Specialist - Care New England
04.2016 - 07.2019
Community College of Rhodes Island - Associate In General Studies , General Studies
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