Crystal Graham
Foxworth,MS
Summary
Adept Cake Decorator and business owner with a proven track record in delivering high-quality cake designs and exceptional customer service, notably at Walmart. Mastered food handling safety and precise hand-eye coordination, alongside strong communication skills, ensuring customer satisfaction and loyalty. Successfully managed and grew Ice So Sweet, demonstrating leadership and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Cake Decorator
Walmart
Columbia, MS
11.2016 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Managed material inventory and ordered new materials when needed.
Restaurant Owner
Ice So Sweet
Columbia, MS
02.2007 - 10.2016
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Receptionist
Forest General Hospital
Columbia, MS
04.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Education
Diploma - General Studies
Perry Central High School
New Augusta, MS05.2000
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
Timeline
Cake Decorator
Walmart
11.2016 - Current
Receptionist
Forest General Hospital
04.2014 - 08.2016
Restaurant Owner
Ice So Sweet
02.2007 - 10.2016
Diploma - General Studies
Perry Central High School