CRYSTAL GREEN
Treetops Resort
Hillman,MI
1
Certification
15
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers effective service solutions that drive customer satisfaction and loyalty. Collaborates effectively within teams and adapts to changing needs, consistently achieving organizational goals through efficient and empathetic service. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Work History
Front Desk Associate
3 Years 4 Months- Checked in/out guests, balanced drawers, and swiftly resolved guest issues to enhance guest satisfaction.
- Managed high call volumes and efficiently routed calls while using POS to sell packages, contributing to revenue generation.
- Maintained organized, brand-standard lobby to create welcoming atmosphere for guests.
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Assisted in training new front desk staff on procedures and customer service standards.
- Developed and maintained positive relationships with guests, fostering repeat visits.
- Oversaw daily operations at the front desk, ensuring adherence to company policies.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Front Desk Associate / Housekeeping / Laundry / Dispatch
1 Year 9 Months- Greeted and checked in/out guests, managed reservations, and processed payments with precision.
- Respond promptly to guest concerns and service requests with professionalism and care.
- Perform housekeeping and laundry duties to maintain cleanliness and efficiency.
- Operated radio and dispatch systems to facilitate effective communication between departments.
Volunteer Firefighter
1 Year- Executed fire suppression, provided basic first-aid, and coordinated traffic control to ensure safety at scenes.
- Facilitated hydrant operations, deployed hoses, and conducted scene clean-up to enhance operational efficiency.
- Cleaned and organized PPE and gear for safety compliance and followed radio protocols.
- Responded to emergency calls, providing rapid assistance to mitigate fire hazards.
- Operated firefighting equipment and tools effectively during emergency situations.
- Collaborated with local agencies to coordinate emergency response strategies and resources.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Patient Care Technician / Admitting Representative
4 Months- Collected vitals, assisted with wound care, and transported patients between departments to ensure timely care.
- Handled ER registration, verified insurance, and processed payments while ensuring HIPAA compliance for patient confidentiality.
- Collected vitals, assisted with wound care, and safely transported patients between departments.
- Supported nurses during trauma alerts and maintained stocked patient rooms to facilitate efficient emergency response.
Volunteer Firefighter/Medical First Responder
2 Years- Coordinated drills and community events; supported execution of essential fireground tasks.
- Applied foundational safety practices and collaborated with team members in emergency settings.
- Responded to emergency calls, providing critical support during fire suppression and rescue operations.
- Conducted routine maintenance on firefighting equipment, ensuring readiness for emergency response.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
Coursework Completed (on hold)
High School Diploma
EMT Course - EMT
Skills
Customer Service
Billing & Payment Processing
Guest relations
Administrative Support
Scheduling & Multi-line Phones
Crisis Management
Event & Office Coordination
Crisis intervention
Problem-solving skills
Healthcare Compliance
Patient Care Assistance & Transport Support
CPR & First Aid Certified
Emergency Response (Volunteer Firefighter)
Radio Communication
Conflict management
Certification
- National Registry EMT (NREMT)
- Michigan EMT Certification
Timeline
Front Desk Associate / Housekeeping / Laundry / Dispatch
Fairfield Inn & Suites
07.2024 - 04.2026Read More
Patient Care Technician / Admitting Representative
MidMichigan Health
08.2023 - 12.2023Read More
Front Desk Associate
Treetops Resort
04.2023 - CurrentRead More
Volunteer Firefighter
Local Volunteer Fire Department
01.2023 - 01.2024Read More
Volunteer Firefighter/Medical First Responder
North Sabine Parish Volunteer Fire Department
01.2012 - 01.2014Read More
Converse High School
High School Diploma
Read More
Central Michigan University
Read More
Alpena Fire Department
EMT Course from EMT
Read More