Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Grooms

Charlottesville,VA

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills, experienced as a Night Auditor at Homewood Suite by Hilton Hotels. Successfully streamlined operations, enhancing guest experiences while maintaining accurate financial records. Adept at multitasking and organization, with a focus on delivering exceptional customer service and ensuring smooth workflows in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Night Auditor

Homewood Suite by Hilton Hotels
Charlottesville, VA
08.2018 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Lunch Ambassador

YAY Lunch
Charlottesville, VA
08.2022 - 06.2023

Sorted and delivered lunches in a timely manner

Surgical Supply Tech

UVA Hospital
Charlottesville, VA
10.2020 - 01.2022
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
  • Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.

Education

No Degree - Phlebotomy

PVCC
Charlottesville, VA
03-2019

High School Diploma -

Charlottesville High School
Charlottesville, VA
06-2000

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Decision-making
  • Customer service

Timeline

Lunch Ambassador

YAY Lunch
08.2022 - 06.2023

Surgical Supply Tech

UVA Hospital
10.2020 - 01.2022

Night Auditor

Homewood Suite by Hilton Hotels
08.2018 - Current

No Degree - Phlebotomy

PVCC

High School Diploma -

Charlottesville High School