Crystal Guthrie
Mission,KS
Summary
Detail-oriented Medical Receptionist experienced in patient registration, appointment scheduling, and insurance verification within HIPAA-compliant environments. Delivered compassionate service and efficient front desk operations through effective telephone etiquette and management of electronic health records. Focused on enhancing patient experiences while maintaining confidentiality and supporting seamless workflow.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Nephrology Associates PA
08.2023 - Current
- Managed patient check-in and check-out, verifying demographics, insurance, and referral information.
- Collected copays and updated patient accounts accurately during front desk transactions.
- Answered multi-line calls, relayed messages, and directed patient inquiries to appropriate clinical staff.
- Scheduled nephrology appointments and coordinated follow-up visits using electronic health record systems.
- Prepared and organized medical records, charts, and intake paperwork for provider visits.
- Maintained reception area workflow while supporting patient confidentiality and HIPAA compliance.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Client Service Representative
Quest Diagnostics
05.2021 - 02.2023
- Handled toxicology calls to inform clients of testing completion.
- Advising clients as to where to locate results when complete.
- Advising of drugs tested for.
- Account revision to update demographic information on accounts with authorized contact.
- Troubleshooting systems such as Employer Solutions Portal
- Assisted with invoice team to pay drug screen to Escreen by preparing Excel spreadsheets to provide updates on collections in question.
Phlebotomist
Grifols Biomat USA
06.2021 - 01.2022
- Performed venipuncture and donor screening procedures, ensuring accurate collection and safe donation workflows.
- Monitored donor vital signs and reactions, responding promptly to maintain comfort and safety.
- Verified donor eligibility, reviewed health histories, and upheld confidentiality requirements.
- Prepared, labeled, and processed blood products according to established SOP and regulatory standards.
Customer Service Representative
DTE Energy
10.2020 - 07.2021
- Resolved customer inquiries regarding billing, service status, and account changes using utility customer service systems.
- Explained energy rates, billing statements, and program options with clear, professional communication.
- Processed payment arrangements, service orders, and account updates while maintaining accurate records.
- Responded to outage and emergency calls, documenting issues and routing requests to appropriate departments.
Insurance Risk Coordinator
Quest Diagnostics
04.2015 - 08.2020
- Answered inbound and outbound calls for life insurance predetermination.
- Documentation of response to health related questionnaires for submission for underwriting and approval of life insurance coverage.
- Coordinated incident intake, documentation, and follow-up across risk management workflows.
- Tracked claims, exposures, and corrective actions using risk reporting systems.
- Reviewed incident narratives for accuracy, completeness, and policy alignment.
Medical Assistant
Blue Valley Hospital
03.2014 - 02.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
LabCorp
01.2010 - 05.2012
- Order entry, looking up test codes for test requested, interaction with doctors' office regarding patient lab orders
- Phlebotomy, maintaining standard orders, obtaining vital signs and BMI
- Aliquot of samples and preparation for outside testing
- Answering of phones
Medical Assistant
Quintiles Phase I Clinical Services
11.2003 - 09.2010
- Served as key member of interdisciplinary care and treatment at the pharmaceutical research center with timed procedures and SOP.
- Phlebotomy
- vital signs
- Echocardiograms
Education
Medical Assistant - Medical Assisting
Concorde Career College
Kansas City, MO01-1999
High School Diploma -
Central High School
Kansas City, MOSkills
- Reception management
- Telephone communication
- Appointment management
- Medical terminology
- Electronic health records
- Patient onboarding
- Administrative support
- Office applications
- Insurance verification
Timeline
Medical Receptionist
Nephrology Associates PA
08.2023 - Current
Phlebotomist
Grifols Biomat USA
06.2021 - 01.2022
Client Service Representative
Quest Diagnostics
05.2021 - 02.2023
Customer Service Representative
DTE Energy
10.2020 - 07.2021
Insurance Risk Coordinator
Quest Diagnostics
04.2015 - 08.2020
Medical Assistant
Blue Valley Hospital
03.2014 - 02.2015
Phlebotomist
LabCorp
01.2010 - 05.2012
Medical Assistant
Quintiles Phase I Clinical Services
11.2003 - 09.2010
High School Diploma -
Central High School
Medical Assistant - Medical Assisting
Concorde Career College