Crystal Holloway
Delray Beach,FL
Summary
Dynamic professional with extensive experience at COPS Monitoring, excelling in customer service and decision-making. Proven ability to manage emergency situations with calm urgency while training higher-level operators. Recognized for meticulous attention to detail and problem-solving skills, ensuring compliance and operational excellence in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Dispatcher
COPS Monitoring
11.2016 - Current
- Collaborated with law enforcement and other agencies to facilitate effective incident management.
- Experienced in handling emergency calls as a literal lifeline in their time of need.
- Ability to answer inbound calls with a calm sense of urgency and the ability to resolve customers issues and concerns.
- Trained and able to fill-in as a supervisor or floor walker as needed.
- Always willing to go the extra mile and pick up shifts as needed as well as being locked in during storm crisis in the area.
- Training of higher level operators to conduct the generator test as well of making sure the UL generator logs are complete and up to date.
Diagnostic Medical Sonographer
Full Circle Health Care
01.2011 - 07.2016
- Conducted detailed abdominal, pelvic, obstetric, and vascular sonographic examinations to support accurate diagnoses.
- Medical Records for attorneys and insurance companies.
- Scheduling and authorizing surgeries for the doctors and hospital.
- Credentialing of Doctors in the practice for hospital affiliations.
- Making sure EMR system was in compliance with the Cures Act.
- Care Coordinator for HIV positive pregnant woman; helped our practice become accredited to being the only private practice in Miami-Dade County who was able to care for patients in-house throughout their pregnancy and beyond.
Diagnostic Medical Sonographer Intern
Dr. Salah Amer, Cardiologist
06.2009 - 01.2011
- Conducted diagnostic ultrasounds to assist in patient evaluations and treatment plans.
- Assisted in maintaining ultrasound equipment, ensuring optimal performance and safety standards.
- Recorded and documented patient history and test results for medical records.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
Scanning Coordinator, Bookkeeper, Front-End/Customer Service Manager
Albertsons Supermarket
01.2003 - 02.2010
- Scan Coordinator: responsible for ensuring pricing and maintaining price integrity throughout the store; maintaining the overall price accuracy of the stores inventory.
- Bookkeeper: accounts payable; reconciliation of financial reports with internal records and identify and resolve any discrepancies; prepared financial reports and balance sheets to provide insights into the stores financial performance; ensured compliance with accounting regulations and tax requirements; payroll, cash handling and deposits; interviewing for new hires, processing new hire paperwork and orientation;
- Front-end Manager: scheduled and managed 40-50 employees; in charge of new hire training as well as implementing store policies and procedures; inventory for store essentials (restroom, register) etc; responsible for all cash and credit card transactions made
- Customer Service Supervisor: scheduled and managed 5-10 employees; managed customer complaints as well as returns, lottery, and MoneyGram; maintaining and ordering small register items , batteries and tobacco.
- Traveled to local Albertson stores in Broward and Palm Beach County training new management recruits
Education
Diagnostic Medical Sonography
Cambridge Institute of Allied Medicine
Delray Beach, FL07-2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher
COPS Monitoring
11.2016 - Current
Diagnostic Medical Sonographer
Full Circle Health Care
01.2011 - 07.2016
Diagnostic Medical Sonographer Intern
Dr. Salah Amer, Cardiologist
06.2009 - 01.2011
Scanning Coordinator, Bookkeeper, Front-End/Customer Service Manager
Albertsons Supermarket
01.2003 - 02.2010
Diagnostic Medical Sonography
Cambridge Institute of Allied Medicine
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