Crystal Hopkins
Greeley,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Auto Initial Loss Reporting
State Farm
Greeley, CO
04.2021 - Current
- Performed initial loss reporting and data entry of claims into the system.
- Created, maintained and updated client files to ensure accuracy in information.
- Reviewed documents to verify accuracy of reported losses.
- Processed incoming mail and assigned appropriate department for resolution.
- Communicated with clients via telephone, email or fax to obtain additional information regarding losses.
- Provided assistance in resolving customer inquiries regarding claim status or other related issues.
- Conducted follow-up calls with clients to ensure timely submission of claim forms and documentation.
- Collaborated with external vendors such as third-party adjusters, appraisers., when necessary.
Injury Claims Associate
State Farm
Greeley, CO
10.2018 - 04.2020
- Conducted thorough research, gathered and analyzed evidence relevant to injury claims.
- Managed a high volume of injury claim files while maintaining accuracy and attention to detail.
- Aided in the organization of newly arrived mail focused on Attorney Demands, utilizing document bookmarking to support claims specialist reviews
- Took inbound calls to assist Insured and Claimants with setting up repairs and rentals
- Successfully facilitated the prompt transfer of inoperable vehicles to designated salvage locations through efficient coordination with customers and tow yards.
Claims Associate Title Document Processing
State Farm
Greeley, CO
02.2016 - 10.2018
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
- Collaborated with other departments within the organization to address multi-faceted problems that required interdepartmental solutions.
- Investigated potential fraudulent activities by reviewing claimant's past history of submissions, verifying identity, and obtaining additional evidence when necessary.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
- Performed quality control checks on completed claim files prior to submission for review by management personnel.
- Deployed to aid Total Loss team during two separate occasions of extreme weather in Texas and Florida, ensuring precision in title documentation for salvage yards.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
Education
GED -
State of Kentucky
Kentucky03-1997
Skills
- Phone Etiquette
- Claims Processing
- Insurance knowledge
- Policy Implementation
- Incident Reporting
- Follow-up skills
Affiliations
- Participate with animal rescue, foster and rehabilitation
- Volunteer with local community food bank assisting with packaging and prepping meal boxes
References
References available upon request.
Timeline
Auto Initial Loss Reporting
State Farm
04.2021 - Current
Injury Claims Associate
State Farm
10.2018 - 04.2020
Claims Associate Title Document Processing
State Farm
02.2016 - 10.2018
GED -
State of Kentucky