Crystal Huels
Leland,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
H&R Bock
Branson, MO
12.2025 - Current
- Resolved customer inquiries and issues, ensuring high levels of satisfaction.
- Processed transactions accurately using CRM software, enhancing operational efficiency.
- Trained and mentored new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to improve service delivery processes and workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed Tax Preparers Appointments
- M
Guests Services
Dolly Parton Stampede
Branson, MO
10.2024 - 11.2025
- Greeted guests upon arrival at the hotel premises and provided them with detailed information about services offered.
- Greeted guests warmly upon arrival, providing accurate information about the hotel's services and amenities.
- Addressed client concerns promptly and professionally while promoting hospital services.
- Responded quickly to changes in availability due to cancellations or overbookings.
- Utilized sales techniques to upsell products such as travel insurance, upgrades and additional services.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
Cashier
Gateway to Branson
Walnut Shade, MO
06.2024 - 02.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
- Delivered exceptional customer service at all points of contact.
Owner
Branson Lock and Key
Branson, MO
04.2018 - 05.2020
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Built and maintained strong relationships at all levels of the organization.
- Developed strong relationships with vendors to secure favorable pricing agreements.
- Negotiated contracts with vendors and suppliers.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Demonstrated and supported continuous improvement and growth mindset.
Front Desk
Summer Winds
Branson, MO
05.2013 - 04.2018
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Troubleshot minor problems and reported larger technical issues.
- Operated cash register and accurately processed payments, returns, and exchanges.
Education
High School Diploma -
Rising Star Academy
BransonSkills
- Guests services
- Customer assistance
- Cash handling
- Patience and empathy
- Customer service excellence
- Time management skills
- Money handling
- Work ethic and integrity
- Cash register operation
- Attention to detail
- Reliability and punctuality
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Call management
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
H&R Bock
12.2025 - Current
Guests Services
Dolly Parton Stampede
10.2024 - 11.2025
Cashier
Gateway to Branson
06.2024 - 02.2025
Owner
Branson Lock and Key
04.2018 - 05.2020
Front Desk
Summer Winds
05.2013 - 04.2018
High School Diploma -
Rising Star Academy