Crystal Jones
Tooele
Summary
Experienced hairstylist and licensed cosmetologist with a proven track record at Great Clips, excelling in advanced haircutting techniques and delivering exceptional customer service. Known for building a loyal clientele and fostering a collaborative team environment, I am committed to enhancing client satisfaction and operational efficiency. Driven with a strong desire to learn and pass on my own knowledge.
Overview
20
20
years of professional experience
Work History
Hairstylist
Great Clips
05.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Manager
Great Clips
03.2013 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Supervisor
Teleperformance
06.2008 - 03.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
A&W® Restaurants
08.2005 - 03.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma - Cosmetology/Barbering
Taylor Andrew’s
West Jordan, UT02.2013
Skills
- Quick learner
- Detail-orientated
- State licensed cosmetologist/barber and instructor
- Barbering techniques
- Advanced haircutting techniques
Timeline
Hairstylist
Great Clips
05.2023 - Current
Manager
Great Clips
03.2013 - 04.2023
Supervisor
Teleperformance
06.2008 - 03.2013
Assistant Manager
A&W® Restaurants
08.2005 - 03.2008
High School Diploma - Cosmetology/Barbering
Taylor Andrew’s
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