CRYSTAL JORDAN
Hawthorne,CA
Summary
Dynamic professional with a proven track record, excelling in relationship building and critical thinking. Enhanced child/Adult safety and well-being through innovative intervention strategies. Skilled in crisis intervention and fostering supportive environments.
Overview
20
20
years of professional experience
Work History
Mental Health Technician
Southern California Hospital
Culver City, California
01.2026 - Current
- Implemented therapeutic activities to promote mental and emotional well-being.
- Ensured a safe and supportive environment for all patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Conducted initial assessments for clients seeking services and support.
Youth Counselor
Wayfinder Family Services
01.2025 - 01.2026
- Provide direct care services for temporary shelter children ages 0-17
- Ensure the health, safety and welfare of residents in the program
- Reports any incidents/accidents in accordance with designated timelines and reporting procedures
- Conducted safety checks every 15 minutes to ensure resident well-being
- Complete intake/discharge assessments
Behavior Interventionist
Cortica
01.2022 - 08.2025
- Improve behaviors through modeling, role-playing, and other effective strategies
- Developed intervention plans based on established guidelines
- Mediate conflicts throughout structured sessions
- Complete observations of students in classroom and in social situations
- Provided support to children ages 0-17
- Helped students to build skills to navigate typical academic and social situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day to day duties accurately and efficiently
Mental Health Technician
Del Amo Behavioral Health System
07.2021 - 02.2025
- Performed scheduled patient safety checks and documented results to establish patient's well-being
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Monitored patient behaviors to determine need for intervention
- Applied de-escalation and limit-setting techniques to enhance patient cooperation and reduce crisis situations
- Supported patient restraint and seclusion efforts to ensure safety
- Took and monitored vital signs
- Completed patient intake and behavior upon admission
Supported Living Assistant
Lifesteps Foundation
06.2015 - 06.2021
- Assist patients with dressing, grooming and feeding needs
- Assist with handling daily chores and errands by transporting to and from appointments
- Maintained detailed documentation of resident progress and incidents to ensure effective communication within the care team.
- Provided crisis intervention, deescalating tense situations while prioritizing resident safety and wellbeing.
- Documented and submitted information to required department about special incidents/complaints
- Offered support for patient mental and emotional needs
Direct Support Professional
PALS Program
Downey, California
02.2018 - 04.2021
- Monitored client progress and reported changes to the team.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Supported patients in developing coping strategies and skills.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Encouraged positive behaviors through rewards systems.
Communications Clerk/Dispatcher
ABM Industries
Los Angeles, California
09.2018 - 03.2021
- Provided administrative and clerical support to the communications department by preparing reports, organizing documents, and maintaining filing systems.
- Provided excellent customer service by addressing inquiries and concerns.
- Operated payment systems accurately for customer transactions.
- Greeted customers and provided information about parking fees, regulations and services.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Collected payments for parking fees from customers.
- Managed communication between drivers and clients throughout operations.
- Monitored traffic conditions to optimize routing for efficiency.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Job Coach
Westview Services
06.2015 - 02.2018
- Supported clients in developing daily living skills through personalized guidance.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenge
- Provided coaching and mentoring to clients
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
Lead Direct Care Staff Member
Adult Basic Learning Environment
02.2014 - 11.2014
- Ensured compliance with regulatory standards and organizational policies in all care practices.
- Advocated for clients' rights and needs, fostering a supportive environment for growth.
- Supported clients during community outings, promoting independence while prioritizing safety precautions at all times.
- Coordinated transportation arrangements for clients'' appointments or recreational outings.
- Assisted clients in achieving personal goals through tailored support and encouragement.
- Maintained clean, safe, and well-organized patient environment.
Caregiver
Harbor Healthcare
03.2011 - 12.2013
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health status, documenting changes for healthcare team review.
- Scheduled and accompanied patients to medical appointments
- Assisted with self administration of medication
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service area
Childcare Worker Assistant
Little Peoples World
07.2008 - 03.2010
- Led children in creative, athletic and educational activities while maintaining safety
- Promoted good behavior with positive reinforcement methods
- Observed and documented children's behavior
- Transported children to and from school/appointments
- Improved emotional well-being of children through providing consistent support and empathy in various situations
- Provided support for children ages 5-15
Licensed Designee/Direct Support Staff
Adult Basic Learning Environment
11.2006 - 09.2008
- Provided individualized care and support to enhance daily living skills.
- Assisted clients in developing social and communication skills through structured activities.
- Monitored client behavior and reported significant changes to appropriate team members.
- Implemented safety protocols to ensure a secure environment for all clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
SouthBay Adult School
Redondo Beach, CANursing
El Camino College
Torrance, CASkills
- Multitasking Strengths
- Attention to detail
- Critical thinking
- Relationship building
- Crisis intervention
- Conflict resolution
Timeline
Mental Health Technician
Southern California Hospital
01.2026 - Current
Youth Counselor
Wayfinder Family Services
01.2025 - 01.2026
Behavior Interventionist
Cortica
01.2022 - 08.2025
Mental Health Technician
Del Amo Behavioral Health System
07.2021 - 02.2025
Communications Clerk/Dispatcher
ABM Industries
09.2018 - 03.2021
Direct Support Professional
PALS Program
02.2018 - 04.2021
Supported Living Assistant
Lifesteps Foundation
06.2015 - 06.2021
Job Coach
Westview Services
06.2015 - 02.2018
Lead Direct Care Staff Member
Adult Basic Learning Environment
02.2014 - 11.2014
Caregiver
Harbor Healthcare
03.2011 - 12.2013
Childcare Worker Assistant
Little Peoples World
07.2008 - 03.2010
Licensed Designee/Direct Support Staff
Adult Basic Learning Environment
11.2006 - 09.2008
High School Diploma -
SouthBay Adult School
Nursing
El Camino College