CRYSTAL A. KELLER

• Introduced prospective tenants to types of units available and performed tours of premises.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maximized rental income while minimizing expenses through effective planning and control.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Administered operations to handle needs of more than 7 properties
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.

• Introduced and increased effective lease renewal programs to maintain high occupancy rates.
• Established timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Administered operations to handle needs of more than 250 residents across 156 property units.

Maximized rental income while minimizing expenses through effective planning and control.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Communicated effectively with owners, residents, and on-site associates.
• Used Yardi to maintain resident database of personal information, repairs and lease agreements