Crystal Lipscomb
Max Meadows
Summary
Proactive and detail-oriented professional with a history at Tru By Hilton, where I enhanced guest satisfaction through innovative service strategies and effective problem-solving. Skilled in hospitality services and time management, I excel in creating positive relationships and environments. Achieved significant improvements in guest experience and team efficiency without relying on numerical data.
Overview
1
1
year of professional experience
Work History
Guest Services Associate
Tru By Hilton
02.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
Housekeeper
Hampton Inn
07.2024 - 02.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associate of Science - Humans Services Technology Substance Abuse
Central Piedmont Community College
Charlotte, NCSkills
- Time management
- Hospitality services
- Listening skills
- Issue resolution
- Strong empathy
- Patience and composure
- Effective planning
- Training and mentoring
- Team motivation
- Problem-solving skills
- Positive working relationships
- Writing and verbal communication
Timeline
Guest Services Associate
Tru By Hilton
02.2025 - Current
Housekeeper
Hampton Inn
07.2024 - 02.2025
Associate of Science - Humans Services Technology Substance Abuse
Central Piedmont Community College
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