Crystal Luna
Baytown
Overview
4
4
years of professional experience
Work History
Office Manager
Amtex Auto Insurance
Houston
06.2019 - 12.2020
- Managed daily office operations and maintained organizational efficiency.
- Coordinated communication between departments to ensure smooth workflow.
- Oversaw scheduling and appointment management for staff and clients.
- Maintained office supplies inventory and ordered necessary materials.
- Assisted clients in selecting appropriate auto insurance coverage options.
- Explained policy details and terms to ensure client understanding.
- Processed new insurance applications using industry-specific software tools.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Sales Associate
Pronto auto insurance
Houston
12.2018 - 03.2019
- Assisted customers in selecting appropriate auto insurance coverage options.
- Explained policy details, terms, and conditions to clients clearly and effectively.
- Responded to customer inquiries through phone and email promptly.
Sales Floor Associate
Victoria's Secret & PINK
Houston
11.2016 - 12.2018
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately while ensuring a smooth checkout experience.
- Organized backroom inventory for efficient product retrieval.
- Assisted in unloading delivery trucks and sorting merchandise.
- Maintained cleanliness and order in stock areas throughout shifts.
- Followed safety protocols during stocking and inventory tasks.
- Operated pallet jacks and forklifts to move products throughout warehouse.
Sales Associate
Allstate auto insurance
Cypress
03.2018 - 10.2018
- Assisted customers in selecting appropriate auto insurance coverage options.
- Explained policy details, terms, and conditions to clients clearly and effectively.
- Responded to customer inquiries through phone and email promptly.
- Collaborated with team members to streamline customer service processes.
- Processed policy applications and renewals efficiently using internal systems.
- Educated clients on claims procedures and documentation requirements thoroughly.
Timeline
Office Manager
Amtex Auto Insurance
06.2019 - 12.2020
Sales Associate
Pronto auto insurance
12.2018 - 03.2019
Sales Associate
Allstate auto insurance
03.2018 - 10.2018
Sales Floor Associate
Victoria's Secret & PINK
11.2016 - 12.2018