CRYSTAL MARQUES
Cranston,RI
Summary
Detail-oriented administrative professional with expertise in office management, payroll, and accounts payable. Demonstrates strong multitasking abilities to ensure operational efficiency and support executive teams. Proven collaborator who adapts to evolving requirements, consistently contributing to organizational success.
Overview
19
19
years of professional experience
Work History
Administrative Assistant II Treasurers Department
City of Brockton
Brockton, MA
04.2025 - Current
- Developed and maintained filing systems to enhance document retrieval processes.
- Prepared correspondence and reports, ensuring accuracy and adherence to deadlines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Utilized accounting software to streamline invoice processing and reporting functions.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Increased accuracy in payroll processing by diligently verifying timesheets, calculating overtime pay, and resolving discrepancies before submission to payroll provider.
- Managed payroll processing for 100+ employees accurately and on time each pay period.
Administrative Assistant II Tax Office
City of Brockton
Brockton, MA
10.2018 - 04.2025
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Processes city/customer payments for bills
- Handles six figures in cash and check payments weekly
- Managed cash and check payments exceeding six figures weekly, ensuring accurate processing and secure handling.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Utilized Munis, Excel, and Microsoft tools for data management.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Maintained organized filing system for sensitive information, ensuring confidentiality and compliance with privacy regulations.
- Responded to customer inquiries via phone, directing calls to appropriate personnel and providing timely assistance.
- Screened incoming telephone calls, routing to appropriate personnel.
- Create excise and real estate refunds
- Processed incoming mail and distributed to relevant departments or individuals.
- Maintained office inventory by assisting with supply orders.
- Open and close office. Set alarms secure all funds
Server
Olive Garden
Attleboro, MA
04.2017 - 11.2019
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to enhance dining experience.
- Prepared and served food and beverages to customers.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Resolved customer complaints and inquiries promptly, ensuring guest satisfaction.
- Processed payments and completed register transactions accurately.
- Assisted with training of new staff members.
- Informed kitchen of special dietary needs or requests, providing tailored meal options that met individual guest preferences.
shift leader
Dunkin donuts
Stoughton, MA
11.2007 - 04.2017
- Trained new employees on job duties, safety procedures, and company policies to ensure compliance and effective performance.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed store closing and opening procedures to ensure safety and security.
- Coached team members during shifts to enhance accountability and performance.
- Managed daily shift operations, scheduling staff, delegating tasks, and resolving customer complaints to maintain smooth workflow.
Education
High School Diploma -
Stoughton High school
stoughton, ma06-2008
Skills
- Accounts payable
- Invoice processing
- Data management
- Data entry
- Data organization
- Records administration
- Administrative Support
- Excel proficiency
- Mail processing
- Mail handling
- Office organization
- Customer Service
- Customer Relations
- Financial recordkeeping
- Data confidentiality
- Deadline-oriented
- Expense management
- Billing management
- Excel proficiency
- Payroll processing
Timeline
Administrative Assistant II Treasurers Department
City of Brockton
04.2025 - Current
Administrative Assistant II Tax Office
City of Brockton
10.2018 - 04.2025
Server
Olive Garden
04.2017 - 11.2019
shift leader
Dunkin donuts
11.2007 - 04.2017
High School Diploma -
Stoughton High school