Crystal Mayo
Greensboro,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food service industry as well as retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Walmart
Greensboro, NC
06.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
School Nutrition Manager
Guilford County Schools
Greensboro, NC
03.2012 - Current
- Monitored and enforced quality standards for school food services.
- Developed and implemented safety protocols for foodservice team members.
- Adhered to local, state and federal laws and regulations regarding school nutrition standards.
- Processed applications for school meal assistance programs.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Ayden-Grifton High School
Ayden, NC06.1997
Skills
- Call Documentation
- Needs Assessment
- Correcting Discrepancies
- Customer Support
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
Timeline
Customer Service Associate
Walmart
06.2015 - Current
School Nutrition Manager
Guilford County Schools
03.2012 - Current
High School Diploma -
Ayden-Grifton High School
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