Crystal McCain
Alva,FL
Summary
Goal-driven Health Services Administrator and Director of Nursing, effective at developing and implementing services to meet facility and patient needs.
Organized and dependable candidate successful at managing multiple priorities and willingness to take on added responsibilities to meet team goals with a positive attitude.
I am interested in pursuing a different professional nursing opportunity with long-term potential and new challenges that will utilize interpersonal and problem solving skills.
Overview
16
16
years of professional experience
Work History
Health Services Administrator/Director of Nursing Services
GEO GROUP, INC
05.2018 - Current
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Created and implemented organizational policies and procedures.
- Recruited, oriented and trained healthcare staff members.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- On-call 24/7 since 2018
Correctional Registered Nurse
GEO GROUP, INC
09.2015 - 05.2018
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Complied with all security regulations within prison system and administered care in safest possible environment with approximately 1,000 offenders.
- Created and implemented care plans for prisoners suffering from chronic conditions.
- Treated variety of illnesses affecting offenders in close quarters.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses
Registered Nurse, Medical-Surgical Unit
Florida Hospital
05.2015 - 09.2016
- Organized and managed care of patients undergoing various therapies and procedures on medical-surgical unit.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Occasionally floated to other departments as needed; Mental Health and ER.
Medical Assistant
Dr Joanne Mahoney
06.2008 - 04.2013
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Master of Science - Health Services Administration
South University
Savannah, GA08.2026
Associate of Science - Registered Nurse
South Florida State College
Avon Park, FL05.2015
Skills
- Business Operations
- Shift Assignments and scheduling
- Organizational Policies
- HIPAA Regulations
- Continuous Improvement Planning
- Nursing Operations Management
- Clinical Staff Management
- Healthcare Delivery Systems Management
- Quality Control
- Administration and Management
Accomplishments
Supervisor of the Year 2022
Supervisor Quarter 1 and Quarter 3 2021
Timeline
Health Services Administrator/Director of Nursing Services
GEO GROUP, INC
05.2018 - Current
Correctional Registered Nurse
GEO GROUP, INC
09.2015 - 05.2018
Registered Nurse, Medical-Surgical Unit
Florida Hospital
05.2015 - 09.2016
Medical Assistant
Dr Joanne Mahoney
06.2008 - 04.2013
Master of Science - Health Services Administration
South University
Associate of Science - Registered Nurse
South Florida State College
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