Crystal McNary

• Coordinated patient registration, insurance verification, and demographic data entry for accurate intake workflows.
• Verified eligibility and obtained authorization details to support timely access to care services.
• Scheduled appointments and managed calendar changes, optimizing provider availability and enhancing patient experience.
• Assisted patients through check-in procedures, reducing delays and supporting efficient patient flow.
• Resolved patient inquiries regarding pre-service requirements, paperwork, and registration processes with professionalism.
• Maintained accurate medical records and confidential information, ensuring compliance with privacy and documentation standards to protect patient rights.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
• Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
• Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
• Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
• Offered assistance to patients and their families during difficult times, addressing concerns promptly.
• Coordinated patient registration, scheduling, and check-in workflows for efficient access to care.
• Verified insurance eligibility and benefits, resolving coverage discrepancies before appointments.
• Processed referrals, authorizations, and required documentation to support timely patient services.
• Maintained accurate demographic and medical records within electronic health systems.
• Call 25 patients for pre-registration
• Register about 100 patients myself
• Co-workers and I register total of 193 in a day

• Coordinated patient registration, insurance verification, and demographic updates to ensure accurate access records.
• Resolved patient intake discrepancies by reviewing eligibility, referrals, and authorization requirements.
• Monitored registration queues to ensure timely admissions and optimize patient flow.
• Supported bedside and emergency registration while maintaining confidentiality and patient service standards.
• Improved access workflow consistency by identifying process gaps and enhancing documentation practices.
• Processed copay collections, consent forms, and required documentation with strong attention to detail.
• Communicated coverage issues to patients and departments to support compliant financial clearance.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced patient experience through empathetic communication and clear explanations of insurance benefits.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Registered patients accurately, capturing demographics, insurance details, and visit information.
• Verified eligibility and benefits, resolving coverage issues before patient registration.
• Answered phone calls and messages for 50+physician hospital medical facility, scheduling appointments, and handling patient inquiries.

• Assisted residents with bathing, dressing, grooming, and daily living activities
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Supported mobility, transfers, and safe ambulation using approved lift techniques
• Responded promptly to call lights, ensuring resident comfort and safety
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Monitored patient vitals including temperature, blood pressure, and blood sugar levels to ensure timely medical intervention.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Encouraged patient independence by facilitating walking exercises and assisting with mobility devices, enhancing overall mobility and confidence.
• Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
• Mentored newer caregivers on resident assistance, documentation, and facility procedures
• Provided compassionate care for clients with complex diagnoses, including respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, tailoring support to individual needs.
• Supported mobility, transfers, and safe ambulation using proper lifting techniques.
• Responded promptly to call lights and resident requests with compassionate service.
• Guided new caregivers on resident assistance routines and safety procedures.
• Coordinated routine care tasks to promote consistent comfort and dignity.
• Supported needs of 48+ residents under long-term care.

• Collaborated with nurses and families to support individualized care plans
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Enhanced patient care quality through vigilant monitoring and accurate recording of vital signs, fluid intake, and output.
• Minimized fall incidents by implementing effective safety measures, including bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Fostered positive relationships with patients using therapeutic communication, empathy, and active listening skills.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
• Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Monitored resident vital signs and documented changes accurately for care team review.
• Assisted residents with bathing, dressing, grooming, and daily living activities.
• Maintained infection control standards while sanitizing equipment and resident areas.
• Communicated condition changes clearly to nurses to support timely care decisions.
• Supported needs of 50 residents under long-term care.

Have college credits

When I was attending CCAC I changed my mind about becoming a registered nurse, however I had biology, english composition, algebra, medical terminology, computer course lots of college credits.

• 3.5 GPA

• 2.68 GPA
• ICD-10 CODING
• CPT CODING
• MEDICAL TERMINOLOGY
• DATA MANAGEMENT
• DATA ENTRY
• BILLING PRACTICES
• ADMINISTRATIVE SKILLS
• COMPUTERIZED CODING PROGRAMS AND ELECTRONIC HEALTH RECORDS
• PATIENT BILLING AND COLLECTIONS
• CMS-1500 AND UB-04
• REVENUE CYCLE PROCESSES, THIRD PARTY, AND GOVERNMENT PAYER REGULATIONS, PAYMENT APPLICATIONS
• ICD-10-CM, CPT-4, AND HCPCS CODING USING AN ENCODER AND MANUALS, CHART ABSTRACTING AND AUDITING, DIAGNOSIS, AND PROCEDURE CODING GUIDELINES, ANATOMY AND PHYSIOLOGY OF BODY SYSTEMS, DISEASE PROCESSES, MEDICAL TERMINOLGY
• CUSTOMER SERVICE, APPOINTMENT SCHEDULING, PATIENT REGISTRATION PROCESSES, INSURANCE VERIFICATION, ELECTRONIC AND MANUAL MEDICAL RECORDS, ABN AND MSP FORMS, HIPPA COMPLIANCE REGULATIONS AND FORMS
• MEDISOFT PRACTICE MANAGEMENT SOFTWARE, E-MEDSYS EHR, SPEEDECODER ENCODER

Received my GED