Crystal Middendorf
Quincy,IL
Summary
Empathetic person-centered clinician studying psychology and counseling for nine years, skilled in active listening and cultural competency. Known for reliability and adaptability, with swift capacity to eagerly learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to client growth.
Overview
8
8
years of professional experience
Work History
Server
Thai D'Lish
Quincy, IL
05.2022 - Current
- Same duties as Texas Roadhouse.
- Promotes multicultural dining.
Choreographer
Quincy Notre Dame High School Choir
Quincy, IL
01.2022 - Current
- Designed and implemented innovative choreography for choir performances, enhancing overall artistic expression.
- Collaborated with music directors to align dance routines with vocal arrangements for seamless presentations.
- Mentored student dancers, fostering skill development and confidence through structured practice sessions.
- Evaluated performance outcomes, adjusting choreography to improve engagement and audience response.
- Developing professional and friendly rapport with students.
- Deescalated moments of high stress.
- Paid attention to noteworthy details during rehearsals to improve the show.
- Mentored students who are new to the show as someone who is a show veteran.
Server
Texas Roadhouse
Quincy, IL
06.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, maintaining accuracy throughout the dining experience.
- Trained new staff in restaurant policies and procedures, fostering a collaborative team environment.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Communicated effectively and humorously to increase customer rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Creates an energetic environment by being the lead dancer in line dancing entertainment
Sales Associate
Spencer's Gifts
Quincy, IL
07.2018 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Maintained an organized sales floor, ensuring product displays were attractive and fully stocked.
- Assisted in training new team members on sales techniques and store policies.
- Collaborated with management to execute promotional events, enhancing customer engagement.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed personal sales pitches to increase importance of products (#1 in yearly sales since 2019).
Guidance Counseling Intern
Quincy Notre Dame High School
Quincy, IL
10.2025 - 05.2026
- Conducted individual counseling sessions to support student emotional and academic growth.
- Provided guidance on college readiness and career exploration to high school seniors.
- Counseled clients to help understand and overcome personal, social, and behavioral problems.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Taught several lessons to freshmen about well-being while using social media.
- Conducted individual and group sessions involving counseling and the creative arts to teach coping skills.
- Developed professional rapport with students, parents, and staff
Psychiatric Technician
Blessing Hospital
Quincy, IL
08.2023 - 01.2024
- Monitored adult and adolescent patient behavior and reported significant changes to clinical staff.
- Implemented safety protocols to ensure a secure environment for patients and staff.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Assisted in therapeutic activities to promote patient engagement and recovery.
Inpatient Activity Coordinator Intern
Blessing Hospital
Quincy, IL
01.2023 - 05.2023
- Developed and implemented engaging activity programs for diverse patient populations.
- Collaborated with healthcare teams to enhance patient experience through recreational therapies.
- Evaluated and adapted activities based on patient feedback and therapeutic goals.
- Conducted art therapy sessions based on the theme of the day (problem solving, coping skills, communication, etc).
Education
Master's of Science And Education - School Counseling And Clinical Mental Health
Quincy University
Quincy, IL05-2027
Bachelor of Science - Psychology And Human Services
Quincy University
Quincy, IL05-2023
High School Diploma -
Quincy Notre Dame High School
Quincy, IL05-2019
Skills
- Strong work ethic
- Goal setting and documentation
- Person-Centered counselor
- Active listener
- Cultural competency and diversity awareness
- Positive and professional
- Team player
- Curious and willing to learn more
Timeline
Guidance Counseling Intern
Quincy Notre Dame High School
10.2025 - 05.2026
Psychiatric Technician
Blessing Hospital
08.2023 - 01.2024
Inpatient Activity Coordinator Intern
Blessing Hospital
01.2023 - 05.2023
Server
Thai D'Lish
05.2022 - Current
Choreographer
Quincy Notre Dame High School Choir
01.2022 - Current
Server
Texas Roadhouse
06.2021 - Current
Sales Associate
Spencer's Gifts
07.2018 - Current
Master's of Science And Education - School Counseling And Clinical Mental Health
Quincy University
Bachelor of Science - Psychology And Human Services
Quincy University
High School Diploma -
Quincy Notre Dame High School
Dedication to Pride Award (Tri-State Diversity Coalition)
I received this award from the Tri-state Diversity Coalition due to my participation in Pride events in the community by and walking around giving free hugs to those who would like one. I also promote the importance of diversity as much as I can.
Traveler
China 8x, Germany 3x, Austria, Italy, Singapore, Malaysia, Ireland