Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Monast

Myrtle Beach,SC

Summary

Dependable Server providing fast, high-quality customer service to guests in restaurant settings. Expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic professional who takes pride in providing excellent customer service and in creating a memorable dining experience. Skilled individual who can anticipate customer needs, address complaints and resolve all issues in a timely manner.

Overview

15
15
years of professional experience

Work History

Server

Biminis Oyster Bar And Grill
03.2018 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.


Server/Bartender

Mr. Fish Seafood Restaurant
03.2015 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server/Bartender

Ruth's Chris Steakhouse
10.2012 - 02.2016
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Bonefish Grill
02.2009 - 09.2012
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Bachelor of Science - Law Enforcement

Massachusetts Criminal Justice
Easton, MA
01.2004

Bachelor of Arts - Education/Art

Bridgewater State University
Bridgewater, MA
03.2002

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Menu Memorization
  • High-volume dining
  • Relationship Building
  • Upselling
  • Order Accuracy

References

Sean Fallen - Sean Patrick Real Estate

843-340-0953

Erika Farthing - Coastal Appraisal Group

828-260-0236

Robin Garrison - Beach Forest Realty/CEO Low Country Treasures

843-655-3355

Timeline

Server

Biminis Oyster Bar And Grill
03.2018 - 04.2024

Server/Bartender

Mr. Fish Seafood Restaurant
03.2015 - 02.2018

Server/Bartender

Ruth's Chris Steakhouse
10.2012 - 02.2016

Server

Bonefish Grill
02.2009 - 09.2012

Bachelor of Science - Law Enforcement

Massachusetts Criminal Justice

Bachelor of Arts - Education/Art

Bridgewater State University

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Crystal Monast