Crystal Morales
Alamo,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and team collaboration, consistently maintaining a balanced cash drawer while adapting to fast-paced environments. Committed to delivering excellence in every interaction.
Overview
1
1
year of professional experience
Work History
Cashier
Dunkin' Donuts
McAllen, TX
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers in locating products and answering inquiries.
- Handled returns and exchanges following store policies.
- Adapted quickly to changing priorities during peak service hours.
- Ensured compliance with safety and sanitation standards in checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Party City
Pharr, TX
10.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise was well-displayed and accessible.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Collaborated with team members to achieve store goals and improve customer satisfaction.
- Supported promotional activities by setting up displays and distributing marketing materials.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
N/A -
PSJA Memorial High School
Alamo, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Product knowledge
- Refunds and exchanges
- Attention to detail
- Order verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Dunkin' Donuts
05.2025 - Current
Sales Associate
Party City
10.2024 - 03.2025
N/A -
PSJA Memorial High School