CRYSTAL NABLO
Ames,IA
Summary
Transportation professional with extensive experience in customer service, decision making, and problem solving. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support in time-sensitive environments. Skilled in prioritizing, multitasking, and maintaining operational efficiency, valued for reliability and flexibility.
Overview
10
10
years of professional experience
Work History
Transportation Dispatcher/Operations Assistant
City Of Ames
03.2022 - Current
- Coordinated dispatch operations, optimizing route efficiency and minimizing response times for over 15 routes and 48 vehicles at a time.
- Managed communication between drivers and clients, ensuring accurate information dissemination and service satisfaction.
- Oversaw emergency call handling, prioritizing urgent requests while maintaining service standards.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Managed scheduling and logistics for community events and programs.
- Maintained updated records of vehicle status and availability, ensuring optimal resource allocation at all times.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Transit Driver
City Of Ames
09.2020 - 03.2022
- Operated transit vehicles safely and efficiently, adhering to traffic laws and regulations.
- Maintained effective radio communication with other drivers and dispatchers.
- Memorized over 15 fixed routes, managed detours and service events, and operated additional door-to-door on-demand services.
- Provided exceptional customer service, assisting passengers with inquiries and ensuring a positive travel experience.
- Conducted pre-trip inspections to verify vehicle safety and compliance with operational standards.
- Monitored schedules and routes, adjusting as needed to maintain punctuality and reliability of services.
Crew Leader
B-Bop's Inc.
01.2019 - 08.2020
- Supervised daily operations, ensuring team efficiency and adherence to company standards.
- Trained and mentored new crew members on procedures and best practices.
- Prioritized customer satisfaction with high customer service standards.
Head Server
Holiday Retirement
01.2018 - 03.2019
- Trained and mentored new servers to enhance team performance and service quality.
- Developed and implemented efficient table management strategies to optimize customer experience.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Lesson and Safety Instructor
Tri-B Horse Farm Ministries
11.2015 - 08.2018
- Instructed students in riding techniques, ensuring safety and proper horse handling.
- Improved student skills through personalized instruction and hands-on demonstrations.
Education
Bachelor of Science - Kinesiology And Health
Iowa State University
Ames, IA05-2025
Skills
- Decision-making
- Problem-solving
- Stress tolerance
- Time management
- Prioritizing calls
- Employee management
- Customer Service
- Dispatch software
Licenses
Class B CDL with Passenger and Air Brakes Endorsements
Timeline
Transportation Dispatcher/Operations Assistant
City Of Ames
03.2022 - Current
Transit Driver
City Of Ames
09.2020 - 03.2022
Crew Leader
B-Bop's Inc.
01.2019 - 08.2020
Head Server
Holiday Retirement
01.2018 - 03.2019
Lesson and Safety Instructor
Tri-B Horse Farm Ministries
11.2015 - 08.2018
Bachelor of Science - Kinesiology And Health
Iowa State University
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