Crystal Olivarez

• Assisted with creating and/or updating documents and reports using various software, including Microsoft Word, Excel, and presentation software
• Filing and retrieving financial records, check requests, documents, and reports
• Prepares outgoing mail and correspondence, including e-mail and faxes
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Developed and managed accurate and confidential patient records.
• Coordinated customer service, patient scheduling and billing.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Counseled debtors on payment options and arranged installment agreements.
• Used probing techniques to determine debtors' reasons for delinquency.
• Resolved challenging situations with friendly but firm strategies.
• Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
• Prepare applicable paperwork as necessary (customer correspondence)

• Adheres to appropriate Compliance policies and procedures

• Transferred, moved and ambulated patients to and from departments with wheelchairs and assistive deceives .
• Assisted PT,OT, and ST Therapist with exercises or therapeutic activities
• Informed nurses and therapists of any requests from physicians, patients and visitors.
• Maintained equipment inventory, and procured more supplies.
• Worked with medical records to provide therapy documentation and proper insurance verification
• Created therapist schedules and monitored time sheets
• Answered phones, scheduled appointments, filed documents and process payments.
• Collab with therapists and created individualized exercise programs for patients.