Crystal Pechnikova

• Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
• Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
• Communicated regularly with customers regarding changes in routes or estimated delivery times.

Delivered customers to many destinations 25,000 trips

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Identified needs of customers promptly and efficiently.

• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Assisted staff by serving food and beverages or bussing tables.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Oversaw food preparation, production and presentation according to quality standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer complaints in a timely manner to ensure customer loyalty.
• Inspected dining and serving areas for cleanliness and proper setup.
• Managed and supervised staff, including hiring, scheduling, training and performance.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Took orders from customers accurately and in a timely manner.
• Set up tables in between patrons to reduce wait times.
• Delivered food orders promptly and courteously.
• Prepared drinks according to standard recipes.
• Monitored dining room for cleanliness and proper set-up at all times.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Operated POS terminals to input orders, split bills and calculate totals.
• Provided exceptional service to high volume of daily customers.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Served food and beverages to patrons and confirmed complete orders.
• Greeted customers, answered questions and recommended specials to increase profits.

• Performed opening and closing duties of a store manager.
• Worked as a checker/cashier when busy also performed stocking duties throughout the entire perimeter of the store.
• Managed all of the employees throughout the store, including the checkers, the meat department, produce department,the deli department, floral and stock crew.
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• Greeted customers promptly and responded to questions.
• Received orders from vendors via phone, email, fax and updated inventory system accordingly.
• Verified accuracy of invoices against order information before payment was processed.
• Performed price checks and adjustments as needed.
• Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
• Maintained work area and kept cash drawer organized.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Worked closely with other store personnel to maintain a safe working environment for staff and customers alike.
• Performed opening and closing duties including setting up registers with necessary supplies and balancing the cash drawer.
• Checked out customers quickly and efficiently while ensuring accuracy of item pricing.
• Assisted with bagging groceries and offering carry-out service to customers as needed.
• Maintained records of sales transactions for accounting purposes.

• Presented menus and answered questions regarding items.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Maintained records of transactions made during shift as required by law or company policy.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Provided excellent customer service to ensure satisfaction.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Cleaned tables and chairs to prepare dining area for next customers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Prepared checks, itemizing total meal costs and taxes.

• Greeted guests and provided menus.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Provided excellent customer service to ensure satisfaction.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Stocked service areas with supplies during slow periods.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Monitored dining room for cleanliness and proper set-up at all times.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.