Crystal Perry
Riverdale,GA
Summary
Proven professional with a track record of enhancing patient outcomes and streamlining lab operations. At LabCorp, leveraged expertise in venipuncture and specimen handling alongside exceptional communication skills to improve process efficiency and patient satisfaction. Demonstrated adaptability and commitment to HIPAA compliance, significantly contributing to team goals and patient care standards.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Service Representative Remote
BroadPath
10.2022 - Current
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Laboratory Technician
LabCorp
10.2021 - 10.2022
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
Phlebotomist /Medical Assistant
Shady Grove Fertility
10.2017 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Phlebotomist Certification -
Kennesaw State University
Kennesaw, GA07.2018
Hillgrove High School
Powder Springs, GA05.2010
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
Timeline
Pharmacy Customer Service Representative Remote
BroadPath
10.2022 - Current
Laboratory Technician
LabCorp
10.2021 - 10.2022
Phlebotomist /Medical Assistant
Shady Grove Fertility
10.2017 - 08.2021
Phlebotomist Certification -
Kennesaw State University
Hillgrove High School