Crystal Perry
Lowell,MA
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Captain John's Fawn Restaurant. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Skilled in cash handling and conflict resolution, consistently delivering a positive experience for guests and fostering teamwork among staff.
Overview
8
8
years of professional experience
Work History
Cashier
Market Basket
03.2021 - 11.2024
I worked as a cashier , I had to run to register and bag groceries for the customers and keep my area clean and help with anything else customers may need.
PCA
Starvos
01.2021 - 11.2024
I worked as a cashier , I had to run to register and bag groceries for the customers and keep my area clean and help with anything else customers may need.
Waitress
Captain Johns Fawn Restaurant
02.2017 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
Education
General Studies -
Lowell High School
Lowell, VT06.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Order taking
- Professionalism and courtesy
- Cash register operation
- Cash management
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Product restocking
- Merchandise restocking
- Issue resolution
- Complex Problem-solving
- POS system operations
- Payment collection
- Cash drawer balancing
- Refund handling
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Sales expertise
- Daily reporting
- Retail merchandising
- Decision making aptitude
- Point of sale operation
- Returns processing
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Loss prevention
- Records maintenance
- Fraud prevention awareness
- Identification checks
- Loyalty program promotion
- Regulatory compliance
- Clear communication
- Empathy and patience
- Data entry
- Inventory restocking
- Training and onboarding
- Complaint resolution
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Gift card handling
- Receipt handling
- Touching grass (test)
- Scanner operations
- Merchandise exchange
- Transaction handling
- Dependability and reliability
- Ordering and stocking
- Financial records oversight
- Exchanges processing
- Problem-solving
- Honest and dependable
Timeline
Cashier
Market Basket
03.2021 - 11.2024
PCA
Starvos
01.2021 - 11.2024
Waitress
Captain Johns Fawn Restaurant
02.2017 - 10.2019
General Studies -
Lowell High School
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