Crystal Phelps
Miamisburg,OH
Summary
Knowledgeable Optical Retail Specialist with expertise in frame selection and lens options to boost customer satisfaction. Skilled in measuring pupillary distance, fitting eyeglasses, and verifying prescriptions. Manages order details efficiently while educating customers on lens coatings and materials. Experienced in adjusting and repairing frames, maintaining displays, and resolving customer issues.
Overview
11
11
years of professional experience
Work History
Lead Optician
Modern Eye
Dayton, OH
02.2025 - 10.2026
- Assisted customers with frame selection and lens options in an optical retail setting.
- Measured pupillary distance and fit eyeglasses for accurate eyewear comfort.
- Verified prescriptions and entered order details into store systems.
- Educated patients on lens coatings, frame materials, and care instructions to enhance eyewear experience.
- Adjusted and repaired eyeglass frames to ensure proper fit and comfort for customers.
- Supported optometrists and store staff during patient appointments and fittings.
- Maintained organized displays and stocked frames across the sales floor.
- Addressed and resolved customer complaints to ensure satisfaction and maintain loyalty.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to the company's quality check process and verified proper fit to customer satisfaction.
- Instructed customers on how to care for, insert and remove contact lenses.
Optician
Pearle Vision
Miamisburg, OH
01.2023 - 02.2025
- Guided customers in selecting frames and lens options to enhance comfort and style.
- Measured pupillary distance and fitted eyeglasses.
- Assisted customers with frame selection and lens options.
- Educated patients on lens coatings, frame materials, and care instructions to ensure informed choices.
- Greeted patients at office or store location to provide a warm welcome.
- Delivered comprehensive information on lens types, frame styles, and accessories to meet patient needs.
- Billed insurance for exams and glasses orders.
Optometric Technician
Pearle Vision
Miamisburg, Ohio
09.2020 - 01.2023
- Prepared patients for eye exams in Pearle Vision examination rooms.
- Collected vision history and updated patient records for optometry visits.
- Maintained smooth patient flow throughout the facility, promoting efficient overall operations.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Trained new staff on optometric testing procedures and clinic protocols.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Assisted optometrists with retinal imaging and diagnostic testing equipment.
Caregiver
Loving Hands
Miamisburg, Ohio
03.2016 - 07.2020
- Provided personal care support for Loving Hands clients with dignity and respect.
- Assisted with bathing, dressing, and grooming in home care settings.
- Prepared meals and monitored daily nutrition needs for clients.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Enhanced patient outlook and daily living through compassionate, personalized care.
- Administered prescribed medications on a timely basis following care plan instructions.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Facilitated transportation for clients to medical appointments and social events, ensuring access to necessary services. to doctors' appointments and social outings.
Skills
- Frame fitting expertise
- Lens selection
- Pupillary distance
- Optical dispensing techniques
- Customer service
- Prescription verification
- Insurance billing
- Optical sales techniques
Timeline
Lead Optician
Modern Eye
02.2025 - 10.2026
Optician
Pearle Vision
01.2023 - 02.2025
Optometric Technician
Pearle Vision
09.2020 - 01.2023
Caregiver
Loving Hands
03.2016 - 07.2020