Crystal Pineda Arellano
Austin,TX
Summary
Proven Customer Service Representative with a track record of enhancing client relations at Classic Collision. Excelled in complaint resolution and call management, boosting customer satisfaction significantly. Skilled in scheduling and problem-solving, adept at fostering positive customer experiences and streamlining operations. Demonstrates consultative sales acumen and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Classic Collision
, TX
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Austin First Steps
Austin , TX
11.2022 - 11.2023
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Verified insurance coverage for each patient prior to treatment.
- Collected co-payments and other fees due at time of service.
- Managed medical records, filing documents in a timely manner according to HIPAA regulations.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Answered general inquiries from patients regarding office policies and procedures.
- Processed payments accurately using various methods such as cash, credit cards or checks.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Prepared daily reports for management summarizing activities that occurred during shift.
Education
Real Estate
Austin Community College
Austin, TX12-2024
High School Diploma -
North East Early College Highschool
Austin, TX06-2021
Skills
- Scheduling
- Call Management
- Paperwork Processing
- Complaint resolution
- Problem-solving abilities
- Call Center Operations
- Client Relations
- Customer Relations
- Consultative Sales
Timeline
Customer Service Representative
Classic Collision
11.2023 - Current
Customer Service Representative
Austin First Steps
11.2022 - 11.2023
Real Estate
Austin Community College
High School Diploma -
North East Early College Highschool