CRYSTAL PUENTE
Dallas,US
Summary
Experienced Customer Service Representative with over 3+ years of experience in enhancing team performance through effective communication and leadership. Proficient in managing customer accounts, sales, and reporting, leveraging bilingual skills to improve customer interactions. Committed to driving team success by fostering a supportive environment and utilizing strong analytical abilities to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
TitleMax
2023.08 - 2025.02
- Worked to meet team’s sales goals by selling loan products to consumers, identifying local marketing strategies, obtaining referrals, and more
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments
- Provided support, coaching, and development to Customer Service Representatives in order to improve the team’s potential
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information
- Daily calls and run store errands
Order Filling
Neiman Marcus
2021.06 - 2023.04
- Picked products for specific routes according to pick sheets
- Carefully packed products in appropriate-sized boxes to avoid shifting and damage during transportation
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to reduce shipping errors
- Cross trained in different departments
Sales Associate
Miss Mango
2020.04 - 2021.06
- Received incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Used the register system to ring up customer purchases, process payments and issue receipts
Insurance Clerk
La Familia Auto Insurance And Tax Services
2019.08 - 2020.02
- Answered patients billing questions and handled and inquiries
- Processed insurance applications from customers and update existing customer policy records
- Processed and tracked new policy applications, renewals and cancellations
Education
High School Diploma - undefined
Adamson High School
01.2018
Skills
- Management
- Bilingual
- Analytical skills
- Efficiency
- Communication
- Customer service
- Sales
Timeline
Assistant Store Manager
TitleMax
2023.08 - 2025.02
Order Filling
Neiman Marcus
2021.06 - 2023.04
Sales Associate
Miss Mango
2020.04 - 2021.06
Insurance Clerk
La Familia Auto Insurance And Tax Services
2019.08 - 2020.02
High School Diploma - undefined
Adamson High School