Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Ramirez

Pharr

Summary

Experienced and adaptable professional with strong problem-solving skills and a proactive approach. Known for creativity and results-driven mindset, dedicated to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

The Shack Supplements and Shakes
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Server

Walk On's Sports Bistreaux
09.2023 - 08.2024
  • Delivered outstanding dining experiences by attending to customer needs.
  • Took orders, served food and beverages, and processed payments.
  • Collaborated with kitchen staff to ensure timely and accurate orders.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Core Associate

Victoria's Secret
11.2022 - 08.2023
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Provide accurate product and service information to customers
  • Assist customers in navigating company websites and online platforms
  • Resolve customer complaints and issues in a professional and timely manner
  • Escalate complex problems to appropriate departments for resolution
  • Process orders, returns, and exchanges accurately
  • Maintain detailed records of customer interactions and transactions
  • Handled a high volume of incoming customer calls and emails
  • Assisted customers with product troubleshooting and technical support
  • Collaborated with cross-functional teams to resolve customer issues
  • Identified opportunities to improve processes and enhance customer satisfaction
  • Provided feedback to management on customer trends and recurring issues

Education

Associate of Arts -

South Texas College
McAllen, TX
05-2023

Bachelor In Political Science -

University of The Rio Grande Valley
Edinburg, TX
12-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented

Languages

Spanish
English

Timeline

Sales Associate

The Shack Supplements and Shakes
09.2024 - Current

Server

Walk On's Sports Bistreaux
09.2023 - 08.2024

Core Associate

Victoria's Secret
11.2022 - 08.2023

Associate of Arts -

South Texas College

Bachelor In Political Science -

University of The Rio Grande Valley

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Crystal Ramirez