CRYSTAL RANDLE
Henderson,NV
Summary
Regional and property management leader with experience overseeing multi-site operations, budgets, leasing, and tenant relations. Known for improving occupancy, recovering delinquency, reducing costs, and guiding onsite teams through clear processes and cross-functional coordination.
Overview
12
12
years of professional experience
Work History
Senior Property Manager
Priderock Capital Management
Lakewood, Colorado
01.2020 - Current
- Improved net operating income (NOI) through strategic rent adjustments and expense control
- Increased occupancy to full capacity through targeted marketing, effective leasing strategies, and resident follow-up.
- Oversaw daily multifamily operations, including leasing, resident relations, maintenance, and property upkeep..
- Coordinated maintenance requests, property inspections, and vendor services to maintain property standards.
- Managed lease violations, eviction documentation, and legal processes in coordination with attorneys and applicable housing laws
- Partnered with regional and corporate leadership to resolve challenges and improve property operations.
- Prepared property reports, budgets, and operational records for leadership review
Property Manager
Grayson
, MS
11.2014 - 02.2019
- Developed and implemented strategic leasing plans that increased occupancy rates by 15% within one year.
- Managed daily operations of a 350 unit apartment complex, ensuring tenant satisfaction and property maintenance excellence.
- Led a team of leasing agents and maintenance staff, fostering a collaborative and efficient work environment.
- Developed and delivered training programs for apartment complex staff, improving operational efficiency and resident satisfaction.
- Oversaw budgeting and financial reporting for apartment complex to ensure financial stability.
- Coordinated repairs with vendors and maintenance staff.
- Handled processing of rent payments, tenant notices, and maintained account records.
Skills
- Multifamily & Multi-Property Operations
- Property Management & Lease-Up Stabilization
- Budgeting, Forecasting & Market Analysis
- Operational Performance & Strategic Planning
- Team Leadership & Employee Development
- Resident Relations & Collections
- Property Management Software: Yardi, OneSite, Blue Moon, Entrata, CRM-IQ
Specialized Strengths
Training & Team Development: Travel to trained employees nationwide, from new hires and leasing agents to property managers, helping them build skills, confidence, and succeed in their roles.
Leadership: Able to step into different environments, assess team needs, and provide the guidance and support needed to improve performance.
Financial & Revenue Management: Experienced in collections, delinquency reduction, budgeting, expense control, and supporting overall property performance.
Operations & Problem-Solving: Skilled in property operations, maintenance coordination, resident relations, compliance, and resolving challenges efficiently.
Timeline
Senior Property Manager
Priderock Capital Management
01.2020 - Current
Property Manager
Grayson
11.2014 - 02.2019