Crystal Reynolds
Virginia Beach,Virginia
Summary
Dynamic professional with a proven track record at Cosmo's Corner Doggie Daycare And Boarding, enhancing customer satisfaction and fostering a positive work environment. Skilled in Microsoft Excel and adept at fostering strong working relationships. Excelled in roles requiring confidentiality and efficient office management, significantly improving operational workflows.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Cosmo's Corner Doggie Daycare And Boarding
04.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Kennel Technician Supervisor
Cosmo's Corner Doggie Daycare And Boarding
04.2021 - Current
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
Education
GED -
Adult Learning Center - Virginia Beach City Public
Virginia Beach, VA06.2014
Skills
- Customer Service
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Computer Skills
Timeline
Front Desk Receptionist
Cosmo's Corner Doggie Daycare And Boarding
04.2021 - Current
Kennel Technician Supervisor
Cosmo's Corner Doggie Daycare And Boarding
04.2021 - Current
GED -
Adult Learning Center - Virginia Beach City Public
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