Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Crystal Roberts

Assistant Manager
Lithonia,GA

Summary

Established Leasing Consultant enthusiastic about interacting with people of all ages and personalities and bringing a solid background of closing lease deals on various types of rental properties. Experienced in customer service . Offering a successful career history spanning more than 5 years. Well-qualified Assistance Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 262 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Dominium Management Services
Lithonia, GA
04.2017 - Current
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities
  • Maintained accurate records of all correspondence with and from tenants
  • Settled tenant conflicts in the most effective manner possible
  • Received rent payments and tracked these transactions in Onesite
  • Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Processed security deposit refunds.

Leasing Consultant

Career Strategies Inc
Centennial, CO
07.2017 - 04.2020
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Addressed customer service inquiries quickly and accurately
  • Prepared lease-related documentation and interdepartmental correspondence.
  • Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.

Customer Service Representative

Bed Bath Beyond
Denver, CO
03.2011 - 07.2017
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Addressed customer service inquiries quickly and accurately
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Trained 4 new employees each quarter in procedures and policies in order to maximize team performance
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Science - Business Administration And Management

Concorde Career College - Aurora
Aurora, CO

Skills

Exceptional and written communication skills

Customer service focused

Onesite, Yardi, Blue Moon, MS Office

  • Yardi Software Proficiency
  • Self-Motivated
  • Decision-Making
  • Clerical Support
  • Attention to Detail
  • Knowledgeable in micosoft365
  • Good Telephone Etiquette
  • PPE Compliance
  • Project Resource Assessment

Timeline

Leasing Consultant

Career Strategies Inc
07.2017 - 04.2020

Assistant Manager

Dominium Management Services
04.2017 - Current

Customer Service Representative

Bed Bath Beyond
03.2011 - 07.2017

Associate of Science - Business Administration And Management

Concorde Career College - Aurora
Crystal RobertsAssistant Manager