Crystal Rose
Philadelphia,PA
Summary
Motivated and compassionate new graduate Registered Nurse with a strong academic foundation in neonatal care, seeking to start my career as a NICU Nurse. Passionate about providing exceptional care to critically ill and premature newborns, I am eager to apply my knowledge of neonatal assessment, patient advocacy, and family-centered care in a fast-paced and collaborative NICU environment. Dedicated to continuing my professional development, learning from experienced mentors, and contributing to the high-quality care of neonates at Temple University Hospital.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
PRO DENTAL GROUP PC
06.2015 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Eligibility Quality Specialist
APRIA HEALTHCARE
06.2014 - 12.2014
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Customer Service Representative
HEALTHNOW ADMINISTRATIVE SERVICES
01.2013 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Older Toddler Teacher
MAGIC COTTAGE
03.2008 - 01.2013
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child's needs, promoting overall growth and development.
Education
Diploma - Nursing
ROXBOROUGH MEMORIAL HOSPITAL SCHOOL OF NURSING
Philadelphia, PA05.2025
Nurse Aide Program -
BUCKS COUNTY COMMUNITY COLLEGE
Newtown, PA01.2022
Child Development Associate Certificate -
MANOR COLLEGE
Morrisville, PA10.2011
Skills
- Time management
- Team-building skills
- Strong organizational skills
- Problem-solving abilities
- Administrative support
- Document management
Certification
- Adult, Child and Infant BLS Certification, American Heart Association, 01/24
- HIPAA and OSHA Certification, Medical Compliance Certification, 02/24
Timeline
Office Manager
PRO DENTAL GROUP PC
06.2015 - Current
Eligibility Quality Specialist
APRIA HEALTHCARE
06.2014 - 12.2014
Customer Service Representative
HEALTHNOW ADMINISTRATIVE SERVICES
01.2013 - 06.2014
Older Toddler Teacher
MAGIC COTTAGE
03.2008 - 01.2013
Nurse Aide Program -
BUCKS COUNTY COMMUNITY COLLEGE
Child Development Associate Certificate -
MANOR COLLEGE
Diploma - Nursing
ROXBOROUGH MEMORIAL HOSPITAL SCHOOL OF NURSING
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