Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Russell

New Orleans,LA

Summary

Dynamic professional with being a reliable worker, and always willing to learn. Also have a proven track record in customer service and classroom management, notably at Kelly Services. Skilled in relationship building and HIPAA compliance, I excel in enhancing patient satisfaction and fostering positive work environments. Recognized for adaptability and effective communication, I consistently deliver exceptional results in fast-paced settings. I always keep a positive attitude when dealing with people. Patients satisfactions is my number one priority making sure i give good service.

I'm great when it comes to patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

10
10
years of professional experience

Work History

Substitute Teacher

Kelly Services
03.2020 - 08.2025
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Take assignment for work through a app only have to work 8 days out the month.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Patient Care Coordinator

BHG
08.2024 - 07.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Answer inbound and out of bound phone calls.
  • Check patient in and out of the patient Queue.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Scheduled appointments for up coming patient orientation.

Call Center Representative

Solar Alternatives
05.2018 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

PBX Operator

Henry Ford Hospital
02.2016 - 03.2018
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Maintained accurate records of calls placed and received.
  • Connected callers with appropriate professional, department, or business.

Education

Associate of Applied Science - Early Childhood Care And Education

Delgado Community College
New Orleans, LA
05-2019

High School Diploma -

Cody High School
Detroit, MI
05-2008

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement
  • Positive reinforcement
  • HIPAA compliance
  • Appointment scheduling
  • Call center experience
  • Data entry proficiency
  • Multitasking and organization
  • Customer service
  • Patient eligibility verification
  • Critical thinking skills
  • Verbal and written communication
  • Proficient in [software]

Languages

English
Full Professional

Timeline

Patient Care Coordinator

BHG
08.2024 - 07.2025

Substitute Teacher

Kelly Services
03.2020 - 08.2025

Call Center Representative

Solar Alternatives
05.2018 - 04.2024

PBX Operator

Henry Ford Hospital
02.2016 - 03.2018

Associate of Applied Science - Early Childhood Care And Education

Delgado Community College

High School Diploma -

Cody High School

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