Crystal Salas
Brooklyn ,Ny
Summary
Dynamic receptionist experienced in managing front desk operations and fostering strong client relationships. Recognized for attention to detail and adaptability, contributing to seamless appointment scheduling and enhanced customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Ahava Medical Center
Brooklyn, New York
10.2022 - 01.2026
- Greeted patients and visitors warmly to create a welcoming environment.
- Coordinated appointment scheduling through electronic health record systems, optimizing patient flow.
- Answered phone calls promptly, providing information and directing inquiries as needed.
- Processed payments accurately, ensuring customers received correct receipts and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Confirmed receipt of packages and logged them for tracking., recorded deliveries, and distributed to personnel.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared conference rooms prior to meetings by arranging furniture layout and setting up audio-visual equipment.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Team Lead Receptionist
Bellami Hair
New York, New York
04.2020 - 10.2023
- Managed front desk operations and ensured smooth visitor check-in processes.
- Coordinated appointment schedules for clients and team members effectively.
- Answered phone calls and responded to emails while scheduling client follow-ups.
- Responded promptly to emails from customers, vendors, and internal departments, enhancing communication flow.
- Maintained high-quality customer interactions, fostering loyalty and increasing overall satisfaction.
- Actively provided excellent customer service while maintaining visual merchandise displays.
- Supervised retail associates on sales floor, ensuring adherence to brand standards and improving customer experience.
- Created daily operational processes to achieve sales goals and optimize performance.
- Collaborated with management to enhance team productivity on the sales floor.
Education
High School Diploma -
Edward A. Reynolds West Side High School
New York, NYSkills
- Front desk operations
- Appointment scheduling
- Calendar management
- Record keeping
- Document management
- Customer billing
- Customer service
- Telephone etiquette
- Adaptability
Timeline
Front Desk Receptionist
Ahava Medical Center
10.2022 - 01.2026
Team Lead Receptionist
Bellami Hair
04.2020 - 10.2023
High School Diploma -
Edward A. Reynolds West Side High School