Crystal Sanchez
Corona,CA
Summary
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sinclair Gas Station
Corona, CA
06.2022 - 06.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Chevron
Corona, CA
11.2021 - 03.2022
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
USA Gas Station
Fontana, CA
08.2019 - 03.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
ABM Janitorial
ABM Industries, Inc
Rancho Cucamonga, CA
10.2017 - 06.2018
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Crew Member
McDonald's
Fontana, CA
04.2016 - 04.2017
- Brought in loads for sorting, storage or disposal according to quality categories.
- Inspected equipment and completed basic repairs to maintain functionality.
- Sanitized equipment and decks after each shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in all areas of operations.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Education
High School Diploma -
Eric Birch Highschool
Fontana, CA4 2016
Skills
- Cash drawer balancing
- Payment processing
- Product recommendations
- POS systems
- Complaint Resolution
- Product Knowledge
- Problem-Solving Abilities
- Retail Sales Customer Service
- Positive and Professional
- Stock Management
Additional Information
- 9097825650 #readytowork , Authorized to work in the US for any employer
Certification
- Food Handlers
Timeline
Customer Service Representative
Sinclair Gas Station
06.2022 - 06.2023
Customer Service Representative
Chevron
11.2021 - 03.2022
Cashier
USA Gas Station
08.2019 - 03.2019
ABM Janitorial
ABM Industries, Inc
10.2017 - 06.2018
Crew Member
McDonald's
04.2016 - 04.2017
High School Diploma -
Eric Birch Highschool
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