Overview
Work History
Timeline
Generic

Crystal Short

Leesville,Louisiana

Overview

16
16
years of professional experience

Work History

Front End Lead

Market Basket
Leesville, LA
10.2014 - 10.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Mentored new team members on sales software system operation.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Manager

Reboot Rescue
Leesville, Louisiana
11.2021 - 04.2022
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.

Assistant Manager

Buc-ee's
Freeport, TX
01.2011 - 06.2013
  • Organized and detail-oriented with a strong work ethic.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Manager

McDonald's
Angleton, TX
10.2006 - 01.2013
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Timeline

Manager

Reboot Rescue
11.2021 - 04.2022

Front End Lead

Market Basket
10.2014 - 10.2022

Assistant Manager

Buc-ee's
01.2011 - 06.2013

Assistant Manager

McDonald's
10.2006 - 01.2013

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Crystal Short