Crystal Short
Leesville,Louisiana
Overview
16
16
years of professional experience
Work History
Front End Lead
Market Basket
Leesville, LA
10.2014 - 10.2022
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Mentored new team members on sales software system operation.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager
Reboot Rescue
Leesville, Louisiana
11.2021 - 04.2022
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Buc-ee's
Freeport, TX
01.2011 - 06.2013
- Organized and detail-oriented with a strong work ethic.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager
McDonald's
Angleton, TX
10.2006 - 01.2013
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Timeline
Manager
Reboot Rescue
11.2021 - 04.2022
Front End Lead
Market Basket
10.2014 - 10.2022
Assistant Manager
Buc-ee's
01.2011 - 06.2013
Assistant Manager
McDonald's
10.2006 - 01.2013