Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Silva

Harlingen

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
2008
2008
years of post-secondary education

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen
09.2023 - Current
  • Assisted customers with inquiries through phone and chat support.
  • Resolved issues by providing accurate information and solutions.
  • Documented customer interactions in the call tracking system.

Sales Associate

Flexi by Buddys
Harlingen
03.2021 - 09.2022
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained store cleanliness and organized product displays for visual appeal.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.

Education

Harlingen High School South
Harlingen, TX

Skills

  • Customer support
  • Call tracking
  • Product knowledge
  • Transaction processing

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
09.2023 - Current

Sales Associate

Flexi by Buddys
03.2021 - 09.2022

Harlingen High School South
Crystal Silva