Crystal Silverio
Valencia
Summary
Dynamic Banquet Captain with proven leadership in event coordination, ensuring exceptional guest experiences and efficient service. Skilled in team management, communication, and attention to detail.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Banquet Captain - Lower Club
Bel-Air Bay Club
Pacific Palisades, California
10.2023 - Current
- Supervised banquet staff to ensure efficient service during events.
- Coordinated setup and breakdown of banquet spaces to enhance event flow and guest experience.
- Trained new team members on service protocols and member/guest interactions.
- Managed inventory of supplies and equipment to ensure availability and support successful event execution.
- Communicated with kitchen staff to ensure timely food service delivery.
- Oversaw adherence to safety and sanitation standards during events.
- Assisted in planning event layouts to optimize guest experience and flow.
- Resolved guest inquiries and concerns with professionalism and courtesy.
- Supervised the setup of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, cleanup.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Maintained compliance with alcohol service standards and legal requirements, ensuring safe service practices during events.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Monitored event timelines and adjusted service to align with schedule changes.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Used clear communication to relay food and drink orders to kitchen staff.
Lead Bartender - Lower Club
Bel-Air Bay Club
Pacific Palisades
03.2021 - 10.2023
- Supervised bar operations and maintained high service standards for members.
- Trained and mentored junior bartenders to ensure consistent service quality.
- Crafted and developed unique cocktails to enhance guest experience.
- Managed inventory levels and ordered supplies to meet demand efficiently.
- Ensured compliance with health and safety regulations in food and beverage service.
- Built strong relationships with members, fostering a welcoming environment.
- Addressed customer inquiries and resolved issues promptly, ensuring high member satisfaction.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised staff to ensure efficient task completion and adherence to service standards.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Developed seasonal signature beverages, enhancing menu variety and attracting member interest.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Resolved member complaints promptly and professionally while adhering to company guidelines.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Bartender - Lower Club
Bel-Air Bay Club
Pacific Palisades, California
03.2019 - 03.2021
- Mixed cocktails and served beverages to club members and guests.
- Provided exceptional customer service, ensuring a welcoming atmosphere for members and guests.
- Assisted in inventory management by tracking supplies and placing orders.
- Trained new bartenders on club standards and cocktail recipes to ensure consistent service quality.
- Engaged guests through personalized service to enhance their club experience.
- Performed opening and closing duties including restocking supplies.
- Established rapport with members by learning and remembering their drink preferences.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved member complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to members and guests based on preference, pairings, and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Event Bartender
Freelance Contractor
Los Angeles, California
01.2018 - 03.2019
- Mixed cocktails and beverages for various events and gatherings.
- Set up and maintained bar stations throughout events.
- Delivered exceptional customer service during high-pressure situations, enhancing guest satisfaction.
- Ensured compliance with health and safety regulations at all times.
- Assisted in troubleshooting equipment issues during events promptly.
- Provided recommendations on drinks based on customer preferences.
- Communicated clearly with other bartenders, servers, managers, security personnel. to ensure smooth operations during events.
- Monitored guest alcohol consumption to prevent over-serving and underage drinking, ensuring compliance with regulations.
- Engaged guests in conversation while mixing drinks, fostering a welcoming atmosphere at the bar.
- Prepared alcoholic beverages according to recipes in accordance with state regulations.
- Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Event Server
Freelance Contractor
Los Angeles
01.2018 - 03.2019
- Delivered excellent customer service at events and private functions, enhancing guest experience.
- Served food and beverages to guests with attention to detail.
- Coordinated with kitchen staff for timely meal delivery, ensuring guest satisfaction.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Provided food, beverage and table service to guests during events.
- Maintained cleanliness of all dining areas throughout the duration of an event.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Set up and arranged tables, chairs, and decorations for events.
- Assisted in setting up banquet tables and chairs for events.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
- Assisted in managing guest inquiries and resolving issues promptly.
- Anticipated guest needs and responded promptly to inquiries, fostering a welcoming environment.
- Followed health and safety regulations during food service operations.
- Supported event coordinators in executing event plans effectively.
- Ensured that all food items were properly displayed and replenished as needed.
Education
Bachelor of Arts - Public Administration
University of The Philippines
Diliman, Quezon City, Philippines03-2006
Skills
- Banquet setup
- Event coordination
- Food service compliance
- Food safety compliance
- Sanitation standards
- Inventory management
- Supervisory skills
- Staff supervision
- Staff training
- Team management
- Team leadership
- Crisis response
- Attention to detail
- Communication skills
- Customer relationship management
- Problem-solving abilities
- Problem solving
- Conflict resolution
- Time management
- Problem-solving abilities
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Certification
WSET Wine Level 2
Timeline
Banquet Captain - Lower Club
Bel-Air Bay Club
10.2023 - Current
Lead Bartender - Lower Club
Bel-Air Bay Club
03.2021 - 10.2023
Bartender - Lower Club
Bel-Air Bay Club
03.2019 - 03.2021
Event Bartender
Freelance Contractor
01.2018 - 03.2019
Event Server
Freelance Contractor
01.2018 - 03.2019
Bachelor of Arts - Public Administration
University of The Philippines