Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Smith

Columbus,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Careful Picker with extensive knowledge of Wine packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in warehouse environments and fast-paced workplaces. Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ODW Logistics
07.2023 - Current
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Cross-trained and backed up other customer service managers.

Picker

ODW Logistics
09.2022 - Current
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Monitored product quality, reporting problems to mitigate safety issues and improve processes.

Seasonal Training Lead

ODW Logistics
05.2023 - 07.2023
  • Evaluated training needs to improve training quality.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Oversaw staff development and onboarding, bringing in new pickers during peak season.
  • Explained goals and expectations required of trainees.

Assistant Manager

Dollar General
02.2020 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Certification in Medical Billing & Coding - Medical Billing & Coding

High Tech Institute
Memphis, TN
04.2006

Skills

  • Reading Comprehension
  • Microsoft Excel
  • Policy and Procedure Adherence
  • Document Control
  • Filing
  • POS Systems Expertise
  • Stocking and Replenishing
  • Sales Expertise
  • Refund Processing
  • Staff Training
  • Warehousing Functions
  • Customer Service
  • Critical Thinking
  • Managing Multiple Tasks
  • Clerical Support
  • Shipping and Receiving Understanding
  • Order Fulfillment
  • Professional Telephone Demeanor
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Typing Proficiency
  • Active Listening
  • Team Development
  • Credit Card Payment Processing
  • Administrative Support
  • Proofreading
  • Microsoft Word
  • Quality Control
  • Medical Terminology Knowledge
  • Office Equipment Proficiency
  • Delivery Scheduling
  • Prioritization
  • Research
  • Money Handling Abilities
  • Order Processing
  • Recordkeeping Strengths
  • Problem-Solving Ability
  • Spreadsheets
  • Documentation
  • 10-Key

Accomplishments

Employee of the Month

Top Picker

Rubber Meets the Road

Timeline

Customer Service Representative

ODW Logistics
07.2023 - Current

Seasonal Training Lead

ODW Logistics
05.2023 - 07.2023

Picker

ODW Logistics
09.2022 - Current

Assistant Manager

Dollar General
02.2020 - 09.2021

Certification in Medical Billing & Coding - Medical Billing & Coding

High Tech Institute

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Crystal Smith