Summary
Overview
Work History
Education
Skills
Websites
Timeline
StoreManager

Crystal Sonnier

Sulphur,LA

Summary

Hardworking server deeply familiar with FOH and BOH operations. Hardworking collaborator with 20+ years of experience providing exceptional customer service and food service to attain highest level of guest satisfaction. Strong work ethic, adaptability and exceptional communication skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and responsible professional with demonstrated skills in processing payments and promoting sale items who is adept at offering every customer upbeat and knowledgeable support. Trustworthy and dedicated Server/cashier with 20+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

20
20
years of professional experience

Work History

Restaurant Server

Olive Garden Restaurant
08.2022 - 05.2024
  • Greeted customers promptly, courteously, and professionally
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods
  • Processed payments from customers using cash registers or POS systems
  • Managed multiple tasks simultaneously while providing excellent customer service.

Manager

SUBWAYRestaurants
10.2018 - 02.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Coached, mentored and trained team members in order to improve their job performance
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Did all inventory counts and truck orders
  • Handled scheduling for multiple stores.

Server and To Go Specialist

Logans Roadhouse
01.2021 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma - CS

Lagrange High School
Lake Charles, LA
05.2020

Skills

  • High-volume dining
  • Order Taking
  • Menu Memorization
  • Point of Sale (POS) system operations
  • Safe Food Handling
  • Customer Satisfaction
  • Detail Oriented
  • Efficient service
  • Payment Processing
  • Cash Handling
  • Guest Relations Management
  • Strong Work Ethic
  • Hospitality service expertise
  • Transactions and Cash Handling

Timeline

Restaurant Server

Olive Garden Restaurant
08.2022 - 05.2024

Server and To Go Specialist

Logans Roadhouse
01.2021 - 07.2021

Manager

SUBWAYRestaurants
10.2018 - 02.2022

High School Diploma - CS

Lagrange High School
Crystal Sonnier