Crystal Soper
Ghent,KY
Summary
Reliable Store Manager with 25 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
26
26
years of professional experience
Work History
Store Manager
Tractor Supply Company
LaGrange, KY
08.2022 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created weekly work schedules for store personnel.
Store Manager
Aerie By American Eagle
Florence, KY
08.2021 - 08.2022
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Created weekly work schedules for store personnel.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
Justice Tween Brands
Crestview Hills, KY
06.2010 - 08.2020
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to maximize sales and profitability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Temporary District Manager
Justice Tween Brands
Louisville, OH
12.2015 - 03.2016
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored employee performance and identified performance gaps for corrective action.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
Phillips Van Heusen
Georgetown, KY
11.1997 - 05.2009
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY05-1996
Skills
- Retail Inventory Management
- Payroll Management
- Customer Service Management
- Team Building and Leadership
- Budgeting and Cost Control
- Recruitment and Hiring
References
References available upon request.
Timeline
Store Manager
Tractor Supply Company
08.2022 - Current
Store Manager
Aerie By American Eagle
08.2021 - 08.2022
Temporary District Manager
Justice Tween Brands
12.2015 - 03.2016
Store Manager
Justice Tween Brands
06.2010 - 08.2020
Store Manager
Phillips Van Heusen
11.1997 - 05.2009
High School Diploma -
Pendleton County High School
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