Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Sosa

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Cashier

Bucees
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.

Assistant Store Manager

DD's Discount
07.2017 - 08.2023
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Lopez Early College High School
Brownsville, TX
06.2015

Skills

  • Customer Service
  • Returns Processing
  • Cash Register Operation
  • Cash Handling
  • Work Planning and Prioritization
  • Problem-Solving
  • Leadership abilities
  • Team management
  • Decision making
  • Organizational skills
  • Budget management
  • POS Systems
  • Refunds and Exchanges
  • Cleaning and Sanitizing
  • Customer Relations
  • Store Organization
  • Loss Prevention
  • Records Management
  • Mentoring and Coaching
  • Employee Scheduling
  • Hiring and Training
  • Time Management
  • Business Development and Planning
  • Team Building and Leadership
  • Human Resource Policies
  • Incident Reports

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier

Bucees
08.2023 - Current

Assistant Store Manager

DD's Discount
07.2017 - 08.2023

High School Diploma -

Lopez Early College High School

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Crystal Sosa