Crystal Stallings
Massillon,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
8
8
years of professional experience
Work History
Office Manager
Jake's Appliance Repair
Ruidoso Downs, NM
02.2022 - Current
- Maintained filing system for records, correspondence and other documents.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Salon Owner/Operator
Tansation Ruidoso Tanning Salon
Ruidoso, NM
01.2017 - 09.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Conducted regular meetings with staff members to discuss performance goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Owner
Sears Hometown & Outlet Stores Inc.
Ruidoso Downs, NM
11.2019 - 12.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and managed employees to consistently meet performance targets.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with state and local laws regarding business operations.
- Executed performance reviews to encourage improved productivity for team members.
Education
Associate of Arts - Education/ Science
Eastern New Mexico University
Portales, NM12-2003
Skills
- Payroll administration
- Document management
- Office organization
- Customer service
- Vendor relations
- Performance management
- Conflict resolution
- Effective communication
Timeline
Office Manager
Jake's Appliance Repair
02.2022 - Current
Store Owner
Sears Hometown & Outlet Stores Inc.
11.2019 - 12.2023
Salon Owner/Operator
Tansation Ruidoso Tanning Salon
01.2017 - 09.2024
Associate of Arts - Education/ Science
Eastern New Mexico University