Crystal Sturgis
Summary
Retired FBI Staff Operations Specialist with 14 years of experience supporting investigative operations, training and mentoring personnel, conducting interviews, and managing sensitive information. Recipient of the FBI Director’s Award for Excellence (2019). Holder of a Bachelor of Arts in Communications and former Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
Overview
14
14
years of professional experience
Work History
Staff Operations Specialist
Federal Bureau of Investigation, FBI
San Francisco, California
09.2011 - 09.2025
- Supported federal investigations and law enforcement operations in a high-accountability environment.
- Conducted interviews to gather, verify, and document information in support of investigative activities.
- Selected to train and mentor dozens of new employees, enhancing their onboarding experience and professional development.
- Served as a trusted resource for new personnel, helping employees learn investigative support procedures, records management practices, and organizational processes.
- Managed sensitive investigative records, documentation, and information with exceptional accuracy and confidentiality.
- Coordinated information flow among investigators, support personnel, and partner organizations to support effective collaboration.
- Ensured compliance with federal policies on sensitive information and records, safeguarding data integrity.
- Prepared investigative reports, summaries, and supporting documentation with a high degree of accuracy, clarity, and attention to detail.
- Reviewed and organized investigative information to ensure reports were complete, accurate, and compliant with established standards.
- Produced written documentation supporting investigative activities, information gathering, and case-related processes.
Education
Bachelor of Arts - Communications
Sacramento State
Sacramento, CASkills
- Administrative Operations
- Records Management
- Report Writing
- Information Analysis
- Investigative Support
- Interviewing
- Onboarding & Orientation
- Training development
- Leadership & Team Support
- Mentoring & Coaching
- Organization & Time Management
- Instructional communication
- Confidential handling
Accomplishments
FBI Directors Award for Excellence, 2019
Timeline
Staff Operations Specialist
Federal Bureau of Investigation, FBI
09.2011 - 09.2025
Bachelor of Arts - Communications
Sacramento State