CRYSTAL SULLIVAN
Aurora,CO
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
INVISION SALLY JOBE
07.2023 - Current
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Driver Manager
Swift Transportation
12.2013 - 02.2023
- Coordinated with drivers to organize timely pickup and delivery.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
Education
High School Diploma -
WEST VIEW HIGHSCHOOL
Avondale, AZ05-2022
Skills
- Patient Scheduling
- Patient Registration
- Administrative duties
- Office Management
- Applicant Interviews
- Payroll Processing
- Quality Assurance
- Experience performing clerical duties
- Customer relations understanding
- Strategic Planning
- Attention to Detail
- Customer Relationship Management
Timeline
Scheduling Coordinator
INVISION SALLY JOBE
07.2023 - Current
Driver Manager
Swift Transportation
12.2013 - 02.2023
High School Diploma -
WEST VIEW HIGHSCHOOL
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