CRYSTAL SULLIVAN
Aurora,CO
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
INVISION SALLY JOBE
Aurora, CO
07.2023 - Current
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Driver Manager
Swift Transportation
Aurora, CO
12.2013 - 02.2023
- Coordinated with drivers to organize timely pickup and delivery.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
Education
High School Diploma -
WEST VIEW HIGHSCHOOL
Avondale, AZ05-2022
Skills
- Patient Scheduling
- Patient Registration
- Administrative duties
- Office Management
- Applicant Interviews
- Payroll Processing
- Quality Assurance
- Experience performing clerical duties
- Customer relations understanding
- Strategic Planning
- Attention to Detail
- Customer Relationship Management
Timeline
Scheduling Coordinator
INVISION SALLY JOBE
07.2023 - Current
Driver Manager
Swift Transportation
12.2013 - 02.2023
High School Diploma -
WEST VIEW HIGHSCHOOL