Crystal Torres
League City,TX
Summary
Directed team operations to maintain high-quality service and customer satisfaction. Proactively identified and addressed challenges to keep team members focused and productive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
The Airway Dentists
08.2025 - 11.2025
- Coordinated with dental team to improve workflows and support clinic operations. Assisted in cleaning and sanitizing dental tools and equipment, organized treatment rooms, and restocked supplies for patient readiness. Maintained a positive demeanor while managing multiple tasks in a busy clinical environment, contributing to a better experience for staff and patients. Built rapport with patients by listening to their concerns and developing personalized treatment plans. Informed patients about effective oral hygiene practices to promote long-term dental health. Prepared detailed radiological images to aid dental staff in identifying cavities and areas requiring treatment. Supported dentists during complex procedures, contributing to successful patient outcomes.
Shift Manager
Family Dollar
02.2020 - 02.2023
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Coordinated resources and schedules to meet targets and achieve [Result]s.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw day-to-day operations and special projects in fast-paced [Type] setting.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
(Temp)Registered Dental Assistant
Ganado Family Dentistry
04.2025 - 06.2025
- Assisted in clinical procedures, ensuring patient comfort and safety during treatments.
- Collaborated with the dental team to streamline appointment scheduling and patient flow.
- Maintained accurate dental records and managed inventory of dental supplies effectively.
- Educated patients on post-treatment care and proper oral hygiene practices.
Registered Dental Assistant
Edna Dentistry
12.2022 - 02.2025
- Assisted in chairside dental procedures, ensuring patient comfort and readiness.
- Prepared and sterilized dental instruments to maintain a safe working environment.
- Educated patients on post-treatment care and oral hygiene practices.
- Managed patient records using digital management systems for accuracy and efficiency.
- Collaborated with dental team to streamline workflow and improve patient care processes.
- Monitored inventory levels of dental supplies, facilitating timely reordering as needed.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Head Waitress/Cashier
Crazy Wings & More
09.2019 - 08.2022
- Followed all safe food handling and sanitation guidelines to ensure cleanliness.
- Took reservations, making accommodations in seating and scheduling as needed.
- Presented correct and precise information about dining menu.
- Led and directed work of wait staff to drive smooth operations and facilitate set up, service, and clean up.
- Managed proper set-up of dining room and amenities.
- Handled cleaning duties, including mopping floors, sanitizing workstations, and cleaning tables in dining room and kitchen areas.
- Restocked service areas, including beverage stations and condiment carts.
- Greeted and sat customers, taking drink orders and making pairing recommendations.
- Assisted guests with making menu choices.
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Cleaned tables or counters after patrons finished dining.
- Entered orders, delivered food and beverages, and processed payments.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Uphold high sanitation and safety standards while delivering and serving food.
- Checked with customers to ensure satisfaction and correct any issues.
- Answered phones and took phone orders for customer pick up or delivery.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Took orders, made drinks and cleaned tables after guests' departures.
- Controlled flow of food from kitchen to dining room.
- Collected payment from customers.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Fostered fun atmosphere and family-style work environment.
- Offered guests dietary and allergy information to match special requirements.
Bank Teller
Jackson County Credit Union
09.2021 - 11.2021
- Handled diverse customer needs to develop and retain loyal relationships.
- Followed company and regulatory policies to protect customer and bank assets.
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
Waitress
Edna Seafood & Grill
08.2016 - 11.2020
- I've been working as a waitress for 13 yrs.
- I've been at Edna Seafood & Grill for nearly 2 yrs.
- My duties are serving food & taking food orders.
- Whether it be a dine-in or call in order.
- I also have 13 yrs as a cashier.
- Im a very outgoing individual.
- I enjoy accommodating & meeting my customer's needs.
Sales Associate
Furniture Hutt
05.2018 - 05.2019
- Assisted customers & helped them make the best decisions that suited their financial situation.
- I met sales goals & worked in the credit department.
- Collected on past due accounts.
- Handled large amounts of money & made bank deposits.
- Repossessed furniture & delivered furniture.
- Answered & made sales calls.
Education
High School Diploma -
Christian Life Academy
Bay City, TXSkills
- Assisted with cash handling processes Supported decision-making efforts to enhance service delivery Provided customer service support to ensure satisfaction Aided in employee training initiatives Followed opening and closing procedures consistently Maintained punctuality and reliability in all tasks Addressed customer complaints effectively Contributed energy and enthusiasm to team dynamics Assisted in training and mentoring new employees
Certification
Basic Life Support Certification
X-ray Certification
Timeline
Registered Dental Assistant
The Airway Dentists
08.2025 - 11.2025
(Temp)Registered Dental Assistant
Ganado Family Dentistry
04.2025 - 06.2025
Registered Dental Assistant
Edna Dentistry
12.2022 - 02.2025
Bank Teller
Jackson County Credit Union
09.2021 - 11.2021
Shift Manager
Family Dollar
02.2020 - 02.2023
Head Waitress/Cashier
Crazy Wings & More
09.2019 - 08.2022
Sales Associate
Furniture Hutt
05.2018 - 05.2019
Waitress
Edna Seafood & Grill
08.2016 - 11.2020
High School Diploma -
Christian Life Academy