Crystal Torres
Philadelphia,PA
Summary
Detail-oriented medical receptionist skilled in appointment scheduling, telephone etiquette, and patient communication. Proven ability to enhance service delivery and improve office efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Medical Receptionist
ENT Allergies Associates
Philadelphia, PA
06.2025 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted with insurance verification and eligibility inquiries for patient accounts.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained organized patient files, ensuring compliance with privacy regulations.
Medical Receptionist
Caring Hands Veterinary Clinic
Philadelphia, PA
01.2020 - 02.2025
- Processed incoming calls, addressing patient questions and directing them as needed.
- Supported administrative tasks, including filing and data entry, improving office efficiency.
- Collaborated with team members to streamline front desk operations and reduce wait times.
- Implemented new procedures for handling patient follow-ups, increasing overall satisfaction levels.
Education
High School Diploma -
Swenson
Philadelphia, PA06-2010
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
ENT Allergies Associates
06.2025 - Current
Medical Receptionist
Caring Hands Veterinary Clinic
01.2020 - 02.2025
High School Diploma -
Swenson