Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Townsend

Milwaukee,WI

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Manager

Life Storage
07.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated appointments to show marketed unit.
  • Maintain invoices
  • Generating rental agreements
  • Administered operations to handle needs of more than 700 tenants across 4property units

Assistant Store Manager

Speedway Gas Station
02.2016 - 07.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.

Call Center Representative

Charter Spectrum
12.2017 - 03.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Approved and terminated customer contracts upon request.

Casino Cage Cashier

Potawatomi Hotel & Casino
03.2018 - 06.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Handled money, ticket and chips exchanges for customers.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Audited money drawers and hand or machine-counted large cash values.

Education

Associate of Arts - Accounting And Business Management

Milwaukee Area Technical College
Milwaukee, WI
06.2026

Skills

  • Microsoft Excel, Windows, Word, PowerPoint, and SharePoint
  • Financial Statements
  • Effective Planning and Time Management
  • Active Listening and Critical Thinking
  • Report Transcription
  • Staff Training
  • Multi-Line Phone Talent
  • Adobe Systems Adobe Acrobat
  • Closing Sales
  • Store Maintenance
  • POS Systems Expertise
  • Call Center Operations
  • High-Volume Environments
  • Written and Oral Communications
  • Setting Up Files

Certification

  • Certified Nursing Assistant

Timeline

Property Manager

Life Storage
07.2020 - Current

Casino Cage Cashier

Potawatomi Hotel & Casino
03.2018 - 06.2018

Call Center Representative

Charter Spectrum
12.2017 - 03.2019

Assistant Store Manager

Speedway Gas Station
02.2016 - 07.2020

Associate of Arts - Accounting And Business Management

Milwaukee Area Technical College

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Crystal Townsend